Reg Rep 20 hours Webster 4p-8p M-F
About The Position
Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, the Reg Rep performs a variety of complex duties related to patient registration. The position obtains and enters patient information, verifies insurance coverage, coordinates appointments and services, collects patient liabilities, and performs admissions and related clerical tasks. It also maintains accurate records and work queues to support timely billing. This position is scheduled Monday through Friday from 4:00 p.m. to 8:00 p.m., for 20 hours per week. Work is performed indoors in a hospital outpatient and Emergency Department environment and is considered moderate in physical demand.
Requirements
- High school graduate or GED.
- Proficient data-entry skills with attention to detail.
- Computer skills, including use of Windows and the ability to navigate.
- Verbal and written customer service skills with a variety of internal and external customers.
- Ability to work in a high-volume, team-oriented environment.
- English speaking, reading, and writing skills.
Nice To Haves
- Associate degree or certificate in a healthcare-related field.
- 1–2 years of data-entry and/or customer-service experience.
- Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
- Previous insurance-verification experience.
- Bilingual speaking, reading, and writing skills.
- Demonstrated knowledge of medical terminology.
Responsibilities
- Accurately obtain and enter demographic, insurance, and other patient information into computer-based registration and scheduling systems; collect required patient and witness signatures on paperwork.
- Obtain and verify insurance coverage, follow insurer guidelines for authorizations, pre-certifications, and referrals, and follow up to correct discrepancies.
- Obtain and verify workers’ compensation and automobile coverage when required.
- Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments.
- Complete Emergency Department and Labor & Delivery demographic and insurance collection.
- Coordinate the provision of multiple services to patients.
- Collect patient liabilities, including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and balances, as appropriate.
- Perform Surgical Day admissions.
- Perform bed control, transfer, discharge, and admission tasks.
- Provide standard information about preparation for scheduled procedures and services.
- Assess patients’ financial needs and direct them to financial counseling or the appropriate person or area.
- Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
- Maintain accurate and timely records, logs, files, and related information.
- Complete online death certificate registry tasks.
- Receive and secure patient valuables.
- Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
- Comply with departmental policies, procedures, objectives, and health and safety requirements; attend meetings and training as required; and use quality improvement practices in daily operations.
- Maintain regular, reliable, and predictable attendance; demonstrate respect and professionalism; and perform other similar and related duties as required or directed.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
