Registration Representative 32hrs, 9:30a-6p
About The Position
Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the Registration Representative performs a variety of complex duties related to patient registration. The role is an ED cross-trained position that includes on-unit, in-person consent capture and work in an indoor hospital outpatient and Emergency Department environment. The position is scheduled for 32 hours per week, 9:30 a.m.–6:00 p.m., with rotating every-other-weekend and every-other-holiday work. The two-week schedule is Monday, Wednesday, Friday, and Saturday in week one, and Sunday, Monday, Wednesday, and Thursday in week two. Holiday and/or weekend shift work and after-hours coverage may be required. The role is non-exempt and represented by SHARE (State Healthcare and Research Employees). The hiring range is $19.74–$26.96, stated on a 40-hour full-time basis; compensation for reduced schedules is prorated. A signing bonus may be available, with eligibility confirmed during the interview process.
Requirements
- High school diploma.
- Proficient data-entry skills with attention to detail.
- Computer skills, including use of Windows and the ability to navigate.
- Verbal and written customer service skills for interactions with a variety of internal and external customers.
- Ability to work in a high-volume, team-oriented environment.
- English speaking, reading, and writing skills.
- Ability to perform the position’s essential functions; equivalent combinations of education and experience may be substituted where applicable.
Nice To Haves
- Associate degree or certificate in a healthcare-related field.
- One to two years of data-entry and/or customer service experience.
- Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
- Previous insurance verification experience.
- Bilingual speaking, reading, and writing skills.
- Demonstrated knowledge of medical terminology.
Responsibilities
- Accurately obtain and enter demographic, insurance, and other patient information into computer-based registration and scheduling systems; collect required patient and/or witness signatures on paperwork such as HIPAA and Consent to Treat forms.
- Obtain and verify insurance coverage, follow insurer guidelines to secure required pre-authorizations, pre-certifications, and physician referrals before visits, and follow up to correct discrepancies.
- Obtain and verify workers’ compensation and automobile coverage when required.
- Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments.
- Complete Emergency Department and Labor & Delivery demographic and insurance collection.
- Coordinate the provision of multiple services to patients.
- Collect patient liabilities, including deductibles, copays, coinsurance, self-pay payments, cosmetic procedure payments, and balances, as appropriate, before or on the date of service.
- Perform Surgical Day admissions.
- Perform bed control, transfer, discharge, and admission tasks.
- Provide patients with standard information about preparation for scheduled procedures and services.
- Assess patients’ financial needs, direct them to financial counseling, and refer them to the appropriate person or area.
- Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
- Maintain accurate and timely records, logs, files, and related information.
- Complete the online death certificate registry.
- Receive and secure patient valuables.
- Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
- Comply with departmental policies, procedures, and objectives; attend required meetings, conferences, seminars, and training.
- Demonstrate Lean Methodology and Quality Improvement in daily operations.
- Comply with health and safety regulations and requirements, including use of PPE as required by policy.
- Respect diverse views and approaches, demonstrate the Standards of Respect, and contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
- Perform other similar and related duties as required or directed.
Benefits
- A signing bonus may be available; eligibility is confirmed during the interview process.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
