Registration Rep - MH Wound Care -- MH WOUND CARE -- Mon Health Medical Park- Building 3000

CAMC Health System•Morgantown, WV

5d•Onsite

About The Position

The Registration Representative provides a welcoming, professional first impression for patients and visitors at Mon Health ambulatory clinics. The role completes the patient registration process and supports accurate admission, billing, patient care, and efficient clinic operations. Responsibilities include gathering and documenting patient information, coordinating appointments and records, supporting insurance and financial processes, answering phones, and working with clinical staff to promote patient flow and an exceptional patient experience.

Requirements

High school diploma or GED.
Basic Life Support (BLS) certification must be obtained during the probationary period.
Strong organizational and time-management skills.
Attention to detail and accuracy.
Excellent communication and customer-service skills.
Ability to multitask in a fast-paced environment.
Ability to use equipment and systems associated with the job, including electronic health records and other required systems.
Ability to handle multiple phone lines, money handling and cash posting, insurance verification and authorizations, and patient information documentation.
Ability to exert up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly; frequent sitting, standing, and walking are required.

Nice To Haves

One year of experience in a healthcare office or hospital setting.
Previous customer-service experience.
Experience with computers and handling multi-line telephones.

Responsibilities

Obtain, verify, and enter patient demographic, insurance, and financial information in the patient medical record.
Schedule, reschedule, and cancel appointments; schedule return appointments and, as needed, make reminder calls and follow up on missed appointments.
Prepare and process required packets and forms, explaining them to patients as needed.
Verify insurance eligibility, obtain authorizations when applicable, and support front-end financial processes, including copay collections, cash handling, deposits, and cash posting.
Provide courteous, respectful, professional, and culturally sensitive service to patients, families, and visitors.
Respond to patient questions and concerns and assist with conflict resolution in line with organizational standards.
Answer multiple phone lines and function as the clinic operator.
Communicate with clinical staff and providers to support patient flow and clinic efficiency, using methods such as Teams, email, and EHR messages.
Escalate issues and concerns to leadership in a timely and appropriate manner.
Work with the PASC and clinic leader to achieve registration-related goals and initiatives.
Coordinate care-related tasks, including obtaining medical records, routing documents for review and signature, faxing, and scanning.
Meet productivity standards, prioritize tasks, and complete assignments according to protocol or direction.
Clarify job responsibilities and performance expectations with the supervisor as needed, and adapt to changes.
Perform other duties as assigned to support clinic operations and patient care.