Registration Rep - Morgantown Urologic -- MH UROLOGY -- Mon Medical Center Main Campus

CAMC Health System•Morgantown, WV

5d•Onsite

About The Position

The Registration Representative provides a welcoming, professional first impression at Mon Medical Center ambulatory clinics and supports patient registration, appointment coordination, phone coverage, and daily clinic operations. The role contributes to efficient patient flow, accurate billing and admissions, and high-quality patient care by accurately completing the patient registration process and providing an exceptional patient experience. The representative obtains and verifies demographic, insurance, and financial information; schedules appointments; processes forms; verifies insurance eligibility and authorizations; and supports front-end financial processes, including copay collection, cash handling, and deposits. The role also answers multi-line phones, communicates with clinical staff and providers, and coordinates care-related tasks such as obtaining medical records, routing documents, faxing, and scanning. This position is based at Mon Medical Center Main Campus in Morgantown, West Virginia, and is full-time, regular, day-shift work.

Requirements

High school diploma or GED.
Basic Life Support (BLS) certification must be obtained during the probationary period.
Strong organizational and time-management skills.
Attention to detail and accuracy.
Excellent communication and customer service skills.
Ability to multitask in a fast-paced environment.
Ability to use computers and document patient data in the electronic health record and other required systems.
Ability to answer multiple phone lines and handle money and cash posting.
Ability to perform insurance verification and authorization tasks.
Ability to exert up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly; frequent sitting, standing, and walking are required.

Nice To Haves

One year of experience in a healthcare office or hospital setting.
Previous customer service experience.
Experience with computers and handling multi-line telephones.

Responsibilities

Obtain, verify, and enter patient demographic, insurance, and financial information in the patient medical record.
Schedule, reschedule, and cancel appointments; schedule return appointments; and make reminder calls or follow up on missed appointments as needed.
Prepare and process required packets and forms, explaining them to patients as needed.
Verify insurance eligibility, obtain authorizations when applicable, and support front-end financial processes, including copay collection, cash handling, and deposits.
Provide courteous, respectful, and professional service to patients, families, and visitors, demonstrating empathy, active listening, and cultural sensitivity.
Respond to patient questions and concerns and assist with conflict resolution in alignment with organizational standards.
Answer multiple phone lines and function as the clinic operator.
Communicate with clinical staff and providers to support patient flow and clinic efficiency, using methods such as Teams, email, and EHR messages.
Escalate issues and concerns to leadership in a timely and appropriate manner.
Work with the PASC and clinic leader to achieve registration-related goals and initiatives.
Coordinate care-related tasks, including obtaining medical records, routing documents for review and signature, faxing, and scanning.
Meet established productivity standards, prioritize tasks, complete assignments according to protocol or direction, and embrace approaches that improve efficiency.
Clarify job responsibilities and performance expectations with the supervisor as needed, communicate regularly, and willingly accept change.
Perform other duties as assigned to support clinic operations and patient care.