Registration Rep - Helen Keller - Main Registration - PRN - Shift Varies

Huntsville Hospital Health System•Sheffield, AL

About The Position

The Registration Rep admits patients by interviewing them, preparing admitting forms, and assigning rooms. The role also receives faxed documentation from outside the facility, verifies its accuracy and medical necessity, and attaches it to patient accounts. The Registration Rep supports accurate and timely patient registration, financial and demographic data collection, compliance with hospital and billing policies, and departmental quality and financial goals.

Requirements

High school education or equivalent preferred.
On-the-job training or equivalent training in admitting procedures.
Ability to work with a personal computer.
Ability to manage a sometimes stressful work environment subject to varying and unpredictable situations.
Ability and willingness to work long, irregular hours.
Complete hospital and department orientation.

Responsibilities

Complete registration start-up processes and ensure consents are signed, dated, and witnessed appropriately.
Facilitate transfers to ancillary areas, prepare the admitting sign-in log, assist with pre-registration when possible, and distribute upfront information forms to admitting.
Verify patient identity before registration by obtaining the Social Security number, insurance cards, and driver's license.
Verify patient and guarantor data and ensure financial and biographical information and documentation are properly obtained.
Monitor admitting workflow to ensure patients are registered promptly.
Follow up on returned mail to obtain correct guarantor mailing addresses.
Receive faxed documentation, review orders for accuracy and medical necessity according to hospital policy and insurance guidelines, and attach documentation to the correct accounts.
Meet departmental budget and staffing requirements and provide input on new processes and improvement strategies.
Comply with hospital, departmental, billing, and collection policies and procedures, including Medicare medical-necessity requirements; recommend departmental improvements and follow workflow processes.
Monitor financial data, demographics, and documentation; maintain 98% data accuracy; and develop processes to eliminate insurance denials related to missing pre-certification, insurance verification, or insurance follow-up.
Meet JCAHO accreditation requirements.
Meet accounts receivable goals, increase front-end collections by 30%, decrease bad debt, and eliminate denials.
Support patient satisfaction and community involvement while recognizing the value of patients, visitors, physicians, and staff.