Registration Manager (Remote)

ACCESS TELECARE

30d•Remote

About The Position

We are seeking a dynamic Manager, Registration to lead our patient registration function within a fast-paced telehealth environment. Reporting to the Director of Billing, this role is responsible for overseeing day-to-day registration operations, ensuring accuracy, efficiency, and full compliance with regulatory standards. This leader will play a critical role in maintaining the integrity of patient data while delivering a seamless onboarding experience for patients accessing telehealth services. The ideal candidate brings a strong operational mindset, a commitment to process excellence, and the ability to lead and develop high-performing teams in a rapidly evolving healthcare setting.

Requirements

Bachelor's Degree in a related field
Minimum 5 years of experience in healthcare registration, patient services, or operations, with at least 2 years in a leadership role
In lieu of a Bachelor’s Degree, a combination of relevant education and experience may be accepted. Experience must include at least 5 years’ progressive leadership roles in Revenue Cycle required
Excellent organizational, communication, and interpersonal skills
Proficiency with electronic health records (EHR), CRM platforms, and Microsoft Office Suite
Solid understanding of end to end revenue cycle process
Previous experience developing workflows
Knowledge of medical terminology, anatomy, and physiology
Must also have a focus on regulatory and billing requirements.
Ability to maintain confidentiality
Strong understanding of HIPAA, patient privacy regulations, and telehealth workflows.
Must also have a focus on regulatory and billing requirements.
Negotiation skills to effectively deal with patients, finances, and securing payments
Understanding of state and federal employment regulations
Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
Use of analytical tools (excel, pivot table, tableau, etc.) to problem solve and create solutions for revenue cycle workflows, billing, and payment issues
Ability to work effectively under deadlines and self-manage multiple projects simultaneously
Strong analytical, organizational, and time management skills
Experience managing offshore employees
Ability to thrive in high growth, fast-paced organization and 100% Remote based environment
Must be able to remain in a stationary position 50% of the time
Occasional travel for meetings and collaboration

Responsibilities

Supervise daily operations of the patient registration team, including accurate patient information and insurance data entry into billing system, coverage verification and performance management
Develop, implement, and continuously improve standard operating procedures for patient intake and registration
Ensure registration workflows align with HIPAA regulations and company privacy standards
Collaborate with IT, clinical, and customer service teams to streamline registration processes and resolve workflow issues
Monitor and report on key performance indicators (KPIs) and registration metrics to identify opportunities for improvement
Train and support registration staff in using EHR systems, CRM tools, and telehealth platforms
Stay current on healthcare compliance, telehealth regulations, and best practices in patient data management
Manage offshore team performance to ensure consistent operations and look for opportunities to expand workflows to the offshore counterparts.
Deliver timely performance evaluations and feedback to drive employee development and accountability
Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management
Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
Administers progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
Other duties as assigned