Remote Data Entry Specialist – Medicaid Registration
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. This position will last approximately 6 months during the open enrollment season. At the end of open enrollment individuals will have the opportunity to apply for other positions within the project and/or organization. Data Entry/Registration training: approximately 4 weeks based on business need, class is remote. NOTE: trainees cannot miss more than 8 hours of registration training.
Requirements
- High School diploma or GED equivalent
- Minimum of six (6) months’ experience in customer service
- Minimum of one (1) years’ experience in data entry
- Strong computer skills with the ability to maneuver in complex software systems
- MS Office, Outlook, and Internet usage experience
- Requires excellent data entry skills and the ability to type a minimum of 28 words per minute accurately
Nice To Haves
- post-secondary education preferred
- Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
- Knowledge of Medicaid and managed care programs
- Active listening skills
- Customer Orientated
- Ability to adapt/respond to different types of personalities
- Able to multi-task, prioritize, and manage time effectively
- Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
- Willingness to work as part of a team
- Maintain the integrity and confidentiality of all records and communications
- Bilingual Spanish/English with the ability to speak and read both languages fluently.
Responsibilities
- Reviews submitted applications and enters the applicant information within the Kansas Economic and Enforcement System (KEES).
- Research and analyze issues and ensure sufficient information is available to make decisions on the next steps. Conducts additional searches to extract accurate data and inputs the same.
- Completes assignments using multiple source documents to verify data or use additional information to do the work.
- Maintain with up-to-date knowledge of regulations, policies, and guidelines
- Provides high-quality customer service and focuses on the accuracy of information provided
- Follows up on pending documents involving analysis.
- Returns erroneous electronic data forms to the customer for additional information.
- Attend training assigned to develop and enhance current understanding of Kansas Medicaid eligibility programs and to begin to develop expertise in additional areas of determination categories.
- May answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
- Responds to questions courteously, accurately, and concisely
- Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
- Use standard technology: telephones, e-mail, and web browsers
- All other duties as assigned.
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
