Remote Data Entry Specialist – Medicaid Registration

Conduent•Remote, KS

5h•Remote

About The Position

As part of the KanCare Clearinghouse Program, the Customer Service Data Entry Specialist will provide quality customer service and is responsible for gathering thorough documentation and accurately entering information into various systems for the KanCare program. This position will last approximately 6 months during the open enrollment season. At the end of open enrollment, individuals will have the opportunity to apply for other positions within the project and/or organization. Data Entry/Registration training is approximately 4 weeks based on business need, and the class is remote. Trainees cannot miss more than 8 hours of registration training.

Requirements

High School diploma or GED equivalent; post-secondary education preferred
Minimum of six (6) months’ experience in customer service
Minimum of one (1) years’ experience in data entry
Strong computer skills with the ability to maneuver in complex software systems
MS Office, Outlook, and Internet usage experience
Requires excellent data entry skills and the ability to type a minimum of 28 words per minute accurately

Nice To Haves

Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
Knowledge of Medicaid and managed care programs
Active listening skills
Customer Orientated
Ability to adapt/respond to different types of personalities
Able to multi-task, prioritize, and manage time effectively
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
Willingness to work as part of a team
Maintain the integrity and confidentiality of all records and communications
All other duties as assigned.
Bilingual Spanish/English with the ability to speak and read both languages fluently.

Responsibilities

Reviews submitted applications and enters the applicant information within the Kansas Economic and Enforcement System (KEES).
Research and analyze issues and ensure sufficient information is available to make decisions on the next steps. Conducts additional searches to extract accurate data and inputs the same.
Completes assignments using multiple source documents to verify data or use additional information to do the work.
Maintain with up-to-date knowledge of regulations, policies, and guidelines.
Provides high-quality customer service and focuses on the accuracy of information provided.
Follows up on pending documents involving analysis.
Returns erroneous electronic data forms to the customer for additional information.
Attend training assigned to develop and enhance current understanding of Kansas Medicaid eligibility programs and to begin to develop expertise in additional areas of determination categories.
May answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs.
Responds to questions courteously, accurately, and concisely.
Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.
Use standard technology: telephones, e-mail, and web browsers.