Registration Manager- System Patient Access

Indiana University Health System • Avon, OH

7d • Onsite

About The Position

RCS Manager- System Patient Access Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do . Indiana University Health is seeking individuals who embody these values to join our Hospital Patient Access leadership team in the role of RCS Manager. The System Patient Access Manager provides leadership and operational oversight for Outpatient, Inpatient, and Emergency Department Registration, ensuring a seamless and compassionate access experience for every patient, every day. This is a fully onsite role Monday-Friday day shift with occasional rounding to evenings and weekends required. This leader is deeply committed to creating an exceptional patient experience by making registration processes easy, efficient, and patient-centered. They model a service mindset that prioritizes dignity, respect, and compassion in every interaction. The ideal candidate is an inspiring and engaged leader who is passionate about patient access work and dedicated to supporting frontline teams. They actively coach, develop, and empower staff to perform at their best while fostering accountability and pride in the work.

Requirements

• Requires strong knowledge of business and reimbursement management with an undergraduate degree preferred.
• At least three years of experience with hospital or physician billing strongly preferred.
• Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
• Requires a high level of interpersonal, problem-solving and analytical skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires the ability to organize and manage work to achieve performance expectations.
• Requires the ability to promote teamwork and develop team members.

Nice To Haves

• Key attributes include: Demonstrated ability to lead and support diverse registration teams across multiple access points
• A compassionate, patient-first mindset with a strong focus on removing barriers to care
• Commitment to staff engagement, professional growth, and team well-being
• Ability to create and sustain a positive, inclusive, and high-performing work environment
• Strong collaboration skills, promoting trust, communication, and shared purpose
• A leadership style that empowers teams, encourages innovation, and supports continuous improvement

Responsibilities

• Provides departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources.
• Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks.
• The incumbent must possess strong subject matter expertise and leadership in order to support a diverse and complex operating environment and span of control.
• Requires the ability to plan and manage the utilization of resources.
• Requires the ability to manage within the confines of a budget.
• Requires a passionate commitment to continuous performance improvement.

Benefits

• Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager