Registration Manager- System Patient Access

IU Health • Avon, IN

8d • Onsite

About The Position

The System Patient Access Manager provides leadership and operational oversight for Outpatient, Inpatient, and Emergency Department Registration, ensuring a seamless and compassionate access experience for every patient, every day. This leader is deeply committed to creating an exceptional patient experience by making registration processes easy, efficient, and patient-centered. They model a service mindset that prioritizes dignity, respect, and compassion in every interaction. The ideal candidate is an inspiring and engaged leader who is passionate about patient access work and dedicated to supporting frontline teams. They actively coach, develop, and empower staff to perform at their best while fostering accountability and pride in the work.

Requirements

• Demonstrated ability to lead and support diverse registration teams across multiple access points.
• A compassionate, patient-first mindset with a strong focus on removing barriers to care.
• Commitment to staff engagement, professional growth, and team well-being.
• Ability to create and sustain a positive, inclusive, and high-performing work environment.
• Strong collaboration skills, promoting trust, communication, and shared purpose.
• A leadership style that empowers teams, encourages innovation, and supports continuous improvement.
• Strong knowledge of business and reimbursement management.
• Demonstrable knowledge of healthcare billing terminology concepts and processes.
• Ability to plan and manage the utilization of resources.
• A high level of interpersonal, problem-solving and analytical skills.
• Effective written and verbal communication skills in both individual and group settings.
• Ability to organize and manage work to achieve performance expectations.
• Ability to promote teamwork and develop team members.
• Ability to manage within the confines of a budget.
• A passionate commitment to continuous performance improvement.

Nice To Haves

• Undergraduate degree preferred.
• At least three years of experience with hospital or physician billing strongly preferred.

Responsibilities

• Provides leadership and operational oversight for Outpatient, Inpatient, and Emergency Department Registration.
• Ensures a seamless and compassionate access experience for every patient, every day.
• Creates an exceptional patient experience by making registration processes easy, efficient, and patient-centered.
• Models a service mindset that prioritizes dignity, respect, and compassion in every interaction.
• Coaches, develops, and empowers staff to perform at their best.
• Fosters accountability and pride in the work.
• Leads and supports diverse registration teams across multiple access points.
• Removes barriers to care.
• Supports staff engagement, professional growth, and team well-being.
• Creates and sustains a positive, inclusive, and high-performing work environment.
• Promotes trust, communication, and shared purpose through collaboration.
• Empowers teams, encourages innovation, and supports continuous improvement.
• Leads Revenue Cycle operations for all assigned Revenue Cycle Services teams.
• Provides departmental administrative decision making, leadership, and strategic planning.
• Ensures the efficient and productive use of personnel and other financial resources.
• Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks.
• Supports a diverse and complex operating environment and span of control.

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager