Patient Registration I-Patient Access

Kettering Health • Kettering, OH

21h • Onsite

About The Position

The Patient Registration I position is a part-time role located at Kettering Main Campus, requiring a commitment to working every weekend. This role is crucial for patient access and involves registering patients while ensuring excellent guest relations, customer service, and effective communication. The position requires a thorough understanding of financial assistance options and compliance with all necessary registration forms and documentation.

Requirements

• High school diploma required
• One or more years of medical office or customer service experience required

Nice To Haves

• Previous registration or scheduling experience strongly preferred
• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs.

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED