Registration Intern

Orthopaedic Associates of Michigan•Grand Rapids Charter Township, MI

9d•Onsite

About The Position

As a Registration Intern at Orthopaedic Associates of Michigan (OAM), you will help ensure patients receive excellent care from the beginning of their visit. You will greet patients, collect and verify their information, and provide customer service throughout registration and checkout. Checkout duties include collecting payments, explaining account activity and financial policies, posting charges and payments, and scheduling return appointments. The role requires strong communication, attention to detail, and the ability to multitask. OAM is an independent orthopaedic practice in West Michigan offering care across diagnosis, treatment, and rehabilitation, including specialty surgeons, therapy, imaging, bracing, bone health, urgent orthopaedic care, and surgical services. The position is onsite and per diem, with office hours ranging Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 5 p.m. The intern must be willing and able to travel between the Grand Rapids and Wyoming locations listed in the posting.

Requirements

Recent graduate or current student seeking a career and/or degree in a related healthcare field.
High school diploma or GED.
Minimum typing speed of 45 words per minute.
Exceptional customer service skills.
Problem-solving and critical-thinking skills.
Knowledge of HIPAA guidelines and requirements.
Knowledge of third-party payer requirements.
Knowledge of federal and state billing regulations and guidelines.
Strong written and verbal communication skills.
Ability to multitask while remaining detail-oriented.
Highly organized and self-motivated.
Computer proficiency, including MS Office.
Ability to sit for long periods; some bending, stooping, lifting, and reaching are required.
Ability to lift up to 50 pounds on rare occasions.
Manual dexterity to operate modern office equipment.
Normal or correctible hearing, speech, and eyesight.
Willingness and ability to travel to the listed Grand Rapids and Wyoming locations.

Nice To Haves

At least 2 years of experience with medical office check-in and check-out functions, including insurance billing and self-pay collections, preferably in a multi-specialty group practice.
Experience with patient accounting software.

Responsibilities

Greet patients and visitors courteously and professionally.
Collect patient information and ensure required forms are completed and signed.
Verify patient insurance.
Help patients schedule return appointments while considering provider scheduling preferences.
Ensure patients have necessary follow-up and future appointment information before leaving.
Explain account activity relating to charges, insurance billing, reimbursement, and balances, and educate patients about OAM's Financial Policy.
Collect copayments, deductibles, and outstanding balances; accurately post payments and provide receipts.
Enter charges from fee tickets using appropriate ICD-9 and CPT codes based on provider descriptions; identify services or procedures requiring modifiers and post them accordingly.
Verify all patient encounters are accounted for and posted to the appropriate patient account.
Consult clinical staff or providers about charge or coding questions.
Reconcile posting activity at the end of the day, secure the change fund and daily deposit according to procedure, research and correct posting errors, and report cash shortages to a supervisor.
Answer and transfer phone calls and respond to patient questions, contacting appropriate OAM personnel when follow-up is needed.
Address and respond to complaints in a timely manner.
Maintain confidentiality by following HIPAA and OAM guidelines and procedures.
Maintain a professional image by following OAM's uniform policy and personal grooming expectations.
Maintain an organized and clean workspace.
Perform other duties as assigned by management.