Registration Coordinator

OneOncology•Murfreesboro, TN

About The Position

The Registration Coordinator provides medical office support, including patient check-in and some check-out functions. The role manages reception of patients in person and by telephone, obtains patient insurance and demographic information, collects co-payments and other payments, and schedules internal appointments. The coordinator may travel or float to other clinics to meet business needs and must maintain the confidentiality of patient information while adhering to Tennessee Oncology policies and procedures.

Requirements

High school graduate or equivalent GED.
Strong computer skills, including Windows file management, Microsoft Office, and email.
Good verbal, listening, and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
Ability to travel to clinics when necessary.
Ability to lift 25 pounds.

Nice To Haves

Two years of previous professional office experience and/or customer service experience is preferred.

Responsibilities

Answer telephone calls, greet patients courteously and efficiently, and route calls and messages to the appropriate discipline or department.
Follow management policies and procedures to help standardize processes across clinics.
Conduct patient check-in according to policy and procedures and perform some check-out functions.
Track patients in the electronic health record (EHR) for their next location and ensure patients are not missed.
Obtain patient registration, demographic, and insurance information and enter it into the Patient Management System or EHR, including paper and electronic documents.
Verify and update patient demographics; scan documents into the EHR; collect patient photographs and scan insurance cards; notify insurance authorization coordinators; and obtain signatures on required forms.
Ensure eligible patients receive appropriate distress screening.
Collect co-payments and other payments at the time of service and complete end-of-day procedures, including daily deposits, petty cash reconciliation, and sign-in sheets.
Follow up on canceled, no-show, and missed appointments and document them appropriately.
Schedule internal patient and walk-in appointments, including nurse triage and sample drop-off appointments.
Communicate information about the Patient Engagement Portal and assist with registration, including sending invitations.
Run and work daily reports, such as cancel/no-show and missing-employer reports.
Respond promptly to requests from patients, physicians, managers, clinics, and other departments, providing excellent customer service.
Communicate with staff members using the Instant Messaging System.
Travel or float to other clinics as needed for business needs.
Maintain the confidentiality of patient information and adhere to Tennessee Oncology policies and procedures.
Perform other duties as assigned.