REG COORD I

Forrest General Hospital•Hattiesburg, MS

About The Position

The Registration Coordinator I gathers essential information for patient registration and discharge, files insurance claims, and collects fees for services rendered in registration service areas. The role may also include denial management, authorizations, pre-certifications, pre-registration, financial assistance, and collections. The coordinator evaluates procedure costs and provides patients with estimates, while communicating and interacting appropriately with co-workers, patients, families, and visitors of all ages and respecting cultural and religious beliefs. Miscellaneous job-related duties may be assigned. The position requires prompt, consistent communication with patients and the ability to work independently and collaboratively in clinical and office environments. The coordinator identifies and resolves problems internally and escalates them when needed, supports the Forrest Health System's values and mission through positive communication, and provides relief and support for controlled access and visitor control as needed. The schedule may be demanding and includes availability for nights, weekends, disasters, mass casualties, holidays, and occasional travel.

Requirements

High school graduation or equivalent.
Computer literacy.
Strong communication skills.
Ability to work well with others and independently.
Ability to cooperate with others, take orders, and follow directions.
Ability to exercise tact, poise, and patience when dealing with the public.
Ability to handle pressure situations mentally and physically.
Ability to deal logically with finances and explain hospital costs, insurance coverage, and financial arrangements to patients.
Ability to communicate ideas effectively to registration personnel, hospital personnel, and patients.
Near visual acuity for reviewing peers' work, preparing reports, and recognizing details, errors, and omissions in registration forms.
Availability for a demanding schedule that may include nights, weekends, disasters, mass casualties, holidays, and occasional travel.

Nice To Haves

Basic business skills.
Six to twelve months of experience in customer service or as a hospital receptionist or registration host/hostess in an accredited hospital.
Occasional understanding and application of medical terminology related to registration, insurance claims, and financial aspects of patient services.

Responsibilities

Gather essential information for patient registration and discharge.
File insurance claims and collect fees for services rendered.
Perform duties that may include denial management, authorizations, pre-certifications, pre-registration, financial assistance, and collections.
Evaluate procedure costs and provide patients with estimates.
Communicate and interact appropriately with co-workers, patients, families, and visitors while being sensitive to cultural and religious beliefs.
Communicate promptly and consistently with patients to gather accurate information while maintaining quality patient care and upholding the We Care Philosophy.
Identify and resolve problems internally and escalate them as needed.
Reinforce positive verbal communication with staff in support of Forrest Health System's values and mission.
Provide relief and support to controlled access and visitor control as needed.
Perform miscellaneous job-related duties as assigned.