Registration Associate

Children's Healthcare of Atlanta•Atlanta, GA

About The Position

The Registration Associate communicates with patients, families, physicians, clinical and quality review staff, and insurance companies to obtain information and verify insurance coverage. The role supports quality patient care and payment of hospital accounts, helps address claim denials in collaboration with the Appeals department, and provides registration, clerical, and billing support. Duties may include scheduling, chart creation, charge entry, scanning, and point-of-service collections. The position is based at 2220 North Druid Hills Road and is scheduled Monday through Friday, 7:30 AM to 4:00 PM. The role may require a flexible schedule, including nights, weekends, and holidays, and travel as needed to support multiple locations or departments.

Requirements

High school diploma or equivalent.
One year of experience in healthcare or related clerical, accounting, or customer service work; a bachelor’s degree or equivalent education may be considered in lieu of experience.
Understanding of and familiarity with medical terminology.
Basic knowledge of Microsoft Windows and Word.
Strong verbal and written communication skills.
Arithmetic and mathematical problem-solving skills.
Excellent customer service skills.
Ability to multitask and willingness to work a flexible schedule, including nights, weekends, and holidays.
Ability to travel as needed to support multiple locations or departments.
Ability to maintain a high level of customer service while covering any location.

Nice To Haves

College degree.
One year of registration experience.
Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA).
Experience using patient registration systems, insurance verification systems, and/or Medicaid portals.

Responsibilities

Communicate with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification.
Interview patients and families to collect accurate demographic and financial information and ensure required forms and questionnaires are completed.
Enter registration, billing, patient tracking, charge-capture, and reconciliation data efficiently.
Verify insurance coverage and validate authorizations when applicable.
Explain financial requirements and collect or post deposits and deductible amounts as required.
Capture accurate and compliant data to help produce clean claims and prevent denials or delayed payments.
Serve as a liaison between patients and department staff, communicate procedures and delays, answer questions, relay messages, and escalate immediate needs to appropriate leaders or clinical team members.
Update schedulers and patient information tools to communicate wait times.
Perform daily medical record maintenance while protecting confidentiality, including creating charts, filing paperwork, and mailing or faxing correspondence as needed.
Provide medical information releases as required.
Support daily office operations, including opening and closing procedures, maintaining and restocking supplies, and receiving and distributing mail.
Schedule patient appointments, process referrals, and contact physician offices to resolve discrepancies.
Coordinate scheduling for procedures, provider visits, and resources.
Attend department meetings and potentially serve on committees or multidisciplinary quality and service improvement teams.
Assist supervisors and managers by supporting teammates, helping with complex tasks, providing on-the-job training, and contributing to staff workflow and development.
Prescreen orders for new patients in clinic settings to ensure scheduled appointments are complete and appropriate.
In applicable clinic settings, prepare case-review materials for court and coordinate subpoenas between the court system, Child Protection Center, and legal department; facilitate billing for expert testimony.