Registration Associate - PRN

Children's Healthcare of Atlanta•Atlanta, GA

About The Position

The Registration Associate communicates with patients, families, physicians, clinical staff, and insurance companies to gather information and verify insurance, supporting quality patient care and payment of hospital accounts. The role also collaborates with the Appeals department on claim denials and provides registration, clerical, and billing support, including scheduling, chart creation, charge entry, scanning, and point-of-service collections. The position collects and enters patient demographic, financial, and registration information; verifies insurance coverage and authorizations; explains financial requirements; and collects payments when required. It supports accurate billing and clean claims, maintains medical records and confidentiality, assists patients and families, coordinates appointments and resources, and performs administrative duties that help ensure efficient department operations. Depending on the setting, responsibilities may also include prescreening orders, preparing court case review materials, and coordinating subpoenas and expert-witness billing.

Requirements

One year of experience in healthcare or related clerical, accounting, or customer service work; a bachelor’s degree or equivalent education may be considered in lieu of experience.
High school diploma or equivalent.
Understanding of and familiarity with medical terminology.
Basic knowledge of Microsoft Windows and Word.
Strong verbal and written communication skills.
Arithmetic and mathematical problem-solving skills.
Excellent customer service skills.
Ability to multitask and willingness to work a flexible schedule, including nights, weekends, and holidays.
Ability to travel as needed to support multiple locations or departments.
Ability to provide a high level of customer service while covering any location.

Nice To Haves

College degree.
One year of registration experience.
Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA).
Experience using patient registration systems, insurance verification systems, and/or Medicaid portals.

Responsibilities

Communicate with patients, families, physicians, clinical staff, and insurance companies to obtain information and verify insurance.
Interview patients and families to collect complete demographic and financial information and ensure required forms and questionnaires are completed.
Enter information for registration, billing, patient tracking, charge capture, and reconciliation efficiently.
Verify insurance coverage and validate authorizations when applicable.
Explain financial requirements and collect or post deposits and deductible amounts as required.
Capture accurate, compliant data to support clean claims and prevent denials or payment delays.
Serve as a liaison between patients and department staff by answering questions, communicating procedures and delays, relaying messages, and escalating immediate needs.
Communicate wait times by updating schedulers and patient information tools as appropriate.
Create patient charts, file encounter paperwork, maintain correspondence, and perform daily medical-record maintenance while protecting confidentiality.
Provide release of medical information as required.
Support daily business operations, including opening and closing procedures, front-office supplies, and mail distribution.
Schedule patient appointments, process referrals, and contact physician offices to resolve discrepancies.
Coordinate scheduling for procedures, provider visits, and use of resources.
Attend department meetings and potentially serve on committees or multidisciplinary quality and service improvement teams.
Support teammates by helping with complex tasks, providing on-the-job training, and contributing to staff workflow and development.
Prescreen new-patient orders in clinic settings to ensure appointments are appropriate and complete.
In applicable clinic settings, prepare case-review materials for court and coordinate subpoenas and expert-testimony billing.