Registration Associate

Conference Catalysts•Orlando, FL

9h•Remote

About The Position

Conference Catalysts is seeking a Registration Associate to support its growing portfolio of conferences and events. The role is suited to someone who thrives in a fast-paced, detail-oriented environment and has significant experience with registration workflows, data analysis, and client support. The position is remote, full-time, and exempt, and reports to the Associate Director, Conference Management Operations. Formal performance evaluations are conducted every six months. Domestic travel for onsite event support is approximately 15–20% of the time.

Requirements

At least 2 years of experience using event management platforms such as Cvent for registration, reporting, and payment processing.
Proven success managing registration for a variety of events, from small-scale meetings to large, complex conferences.
Advanced Microsoft Excel proficiency, including complex formulas, pivot tables, and data analysis functions.
Exceptional communication and organizational skills, with the ability to manage multiple projects and stakeholders.
Adaptability, ability to learn new technologies quickly, and real-time problem-solving skills.
Associate's degree, or equivalent level of education and experience.

Nice To Haves

Cvent Certification or similar credentials.
Background in events, association management, or B2B conferences.
Bachelor's degree.

Responsibilities

Build, test, and manage more than 50 event registration websites annually using Cvent, including forms, logic, payment integrations, discount codes, and communication workflows.
Maintain registration records, track attendee status, process updates and cancellations, and ensure data accuracy throughout the event lifecycle.
Serve as the primary contact for registration-related inquiries and respond clearly, promptly, and professionally to clients and attendees.
Generate regular and ad hoc registration reports, dashboards, and analytics for internal teams and clients.
Reconcile post-event data and collaborate with finance teams to accurately close out registrations and revenue reports.
Coordinate with marketing, logistics, technology, and other departments to ensure a consistent attendee experience across platforms.
Provide onsite support as needed, including badge printing, check-in, and troubleshooting onsite registration tools.

Benefits

Comprehensive medical, dental, and vision insurance, with full employee premiums covered.
Health Flexible Spending Account (FSA) for eligible health and wellness expenses.
401(k) retirement plan after the 90-day onboarding period, with dollar-for-dollar matching up to 5% of employee deferrals.
Uncapped flex time off after the 90-day onboarding period.
14 paid company holidays.
Voluntary life and AD&D insurance.
Individual professional development budget.
Annual office discretionary budget.
Annual swag store budget.
Monthly gym membership reimbursement.