Registration and Transcript Coordinator

CHESS•Santa Fe, NM

1d•Onsite

About The Position

The Registration and Transcript Coordinator coordinates and supports key operational areas within student services, focusing on registration processes and academic records. The position coordinates academic documentation and transcript evaluations, supports staff, and ensures compliance with college policies. It contributes to process improvement initiatives, including their design, implementation, and evaluation. The coordinator collaborates across departments to streamline operations, ensure data integrity, and support institutional goals. The position serves as a liaison among the Office of the Registrar and internal and external stakeholders; evaluates transcripts and supporting documents for transfer credit processing and student record accuracy; and develops and maintains procedural documentation for transcript processing and records management. It gathers and analyzes information to inform decisions and improve student services, oversees daily management of academic documentation, and supports staff in maintaining records under college policies and procedures. The coordinator advises faculty, staff, and students on registration processes and helps resolve registration issues. The role supports configuration, testing, and optimization of the student information system; interprets and applies academic policies and applicable regulations; processes official transcript requests; provides Enrollment Services backup; and supports graduation and degree audit processes by reviewing records and identifying discrepancies. The position is performed onsite in an office in Santa Fe, New Mexico. Typical hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Evening, after-hours, and weekend work may be required. The work is typically performed seated at a desk or table, or intermittently sitting, standing, or stooping, with occasional lifting of light objects.

Requirements

Bachelor's degree; required education may be substituted with additional relevant experience for up to two years.
Three years of experience in enrollment services, an Office of the Registrar, or a student services role.
Ability to investigate and analyze information and draw conclusions.
Ability to perform complex tasks and prioritize multiple projects.
Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community.
Knowledge of computerized student information systems.
Ability to develop, plan, and implement short- and long-range goals.
Ability to plan and implement operational policies and procedures in the area of expertise.
Knowledge of applicable federal, state, local, and college regulations, guidelines, and standards, and ability to interpret and apply them.
Knowledge of policies and procedures related to college student admissions, registration, and records.
Advanced knowledge and understanding of one or more areas of student enrollment management in a post-secondary institution.
Analytical, evaluative, and critical-thinking skills.
Strong consultative and advisory skills.
Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
Program planning and implementation skills.
Ability to lead and train assigned staff.
Complete application package: resume, cover letter, and unofficial transcripts; official transcripts are required upon hire. The resume must specify duties and responsibilities, employment dates by month and year, and hours worked per week for each position.

Responsibilities

Serve as a liaison between the Office of the Registrar and internal and external stakeholders.
Evaluate incoming transcripts and supporting documentation for transfer credit processing and student record accuracy.
Develop and maintain procedural documentation related to transcript processing and records management.
Gather, organize, and analyze information to support decision-making, process improvements, and student service operations.
Oversee daily management of student academic documentation and process external transcripts for credit evaluation.
Support staff in maintaining and updating records according to college policies and procedures.
Guide faculty, staff, and students on registration processes and assist with resolving registration issues.
Support configuration, testing, and ongoing optimization of the student information system; identify process gaps and recommend improvements.
Interpret and apply academic policies, procedures, and federal regulations related to student records and registration.
Process official transcript requests for timely and accurate delivery in accordance with institutional policies and federal regulations.
Provide operational support and backup coverage for Enrollment Services.
Support graduation and degree audit processes by reviewing academic records and identifying discrepancies.
Lead and train assigned staff.