Registration and Records Professional II

The University of Arizona•Tucson, AZ

1d•Hybrid

About The Position

As a member of the Office of the Registrar’s Room & Course Scheduling team, the Academic Records Coordinator supports the creation, maintenance, and integrity of the University’s Schedule of Classes. The position coordinates scheduling processes, including compliance monitoring, priority classroom scheduling, student employee supervision, and customer service for academic departments, faculty, staff, and students. It serves as a subject matter expert in class and event scheduling and supports scheduling activities across multiple systems. Room & Course Scheduling develops the Schedule of Classes and manages centrally controlled classroom assignments for credit-bearing courses and university events. The Office of the Registrar maintains the accuracy and integrity of academic records and implements academic and student policies in alignment with state and federal regulations and accreditation standards. The position allows flexible/hybrid work arrangements. Some duties may be performed remotely, while others require an in-person presence on the Tucson, Arizona campus. Visa sponsorship is not available. This is a full-time, 40-hour-per-week position with full benefits.

Requirements

Bachelor’s degree or equivalent advanced learning attained through professional-level experience.
Minimum of 3 years of relevant experience.
Knowledge of higher education course scheduling practices and classroom management processes.
Demonstrated commitment to exceptional customer service.
Strong written and verbal communication skills, including excellent grammar and business writing proficiency.
Ability to build effective working relationships and collaborate across teams.
Strong organizational skills and ability to manage multiple priorities and meet deadlines.
Ability to adapt to changing priorities, processes, and technology.
Proficiency with Microsoft Office applications, particularly Excel.
Strong analytical and problem-solving skills with attention to detail.

Nice To Haves

Experience working with PeopleSoft Campus Solutions and/or Ad Astra.
Experience interpreting and applying academic policies, procedures, and compliance requirements.
Experience supervising, training, or mentoring student employees or support staff.

Responsibilities

Coordinate review and resolution of Schedule of Classes compliance reports by interpreting policies, analyzing data, and collaborating with department schedulers, academic leadership, and deans’ offices.
Lead recruitment, hiring, training, scheduling, development, evaluation, and corrective action processes for student employees.
Conduct bi-weekly quality assurance audits of Schedule of Classes updates completed by student staff.
Oversee front desk and phone operations at the Office of the Registrar’s Modern Languages Building service location during business hours.
Ensure consistent delivery of high-quality customer service and timely issue resolution.
Partner with the Associate Registrar and Manager to plan, coordinate, and support Schedule of Classes and event scheduling activities using systems such as Ad Astra and PeopleSoft/UAccess Student.
Provide guidance and support to academic and administrative departments on class scheduling, event scheduling, and classroom assignments.
Serve as a resource for scheduling policies, procedures, and system functionality.
Create, maintain, and distribute reports reconciling scheduling data between UAccess Student and Ad Astra.
Maintain term scheduling files and perform related data validation and cleanup.
Develop, update, and maintain technical and procedural documentation for internal and external stakeholders.
Assist with identifying, troubleshooting, and resolving Schedule of Classes issues.
Perform other duties and special projects as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability programs
Paid vacation
Paid sick leave
Paid holidays
Tuition reduction for the employee and qualified family members at U of A, ASU, and NAU
Retirement plans
Access to University of Arizona recreation and cultural activities
Full benefits eligibility