Registrar - FT Nights

Community Health Systems•Oro Valley, AZ

3d•Onsite

About The Position

The Registrar supports patient care in the Admitting department at Oro Valley Hospital by accurately capturing and verifying patient demographic and insurance information through in-person and telephone interactions. The role supports a seamless registration process by scheduling procedures, securing authorizations, maintaining complete patient records, and providing courteous customer service. This is a full-time night-shift position with a schedule of three 12-hour shifts and one 6-hour shift. The schedule will be determined based on department needs. The Registrar also maintains reliable attendance and complies with applicable policies and standards.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to manage sensitive and confidential information appropriately.
Effective interpersonal skills for working with patients, families, and healthcare teams.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of experience in a customer service role.

Responsibilities

Interact with patients and their families, answer questions, and provide courteous, timely assistance.
Regulate schedules based on procedure requirements, physician availability, and staffing needs.
Schedule procedures and pre-register patients by obtaining accurate demographic information.
Verify insurance eligibility using designated applications, capture accurate health insurance details, and secure required authorizations and verifications.
Collect and record patient financial responsibility estimates, as applicable.
Communicate operative reports daily to appropriate physician offices.
Compile and organize registration documentation to ensure patient medical records are complete.
Collect applicable patient co-pays or deductibles and inform patients of their financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Document when a patient is unable to sign consent authorization forms or when a family member signs, and obtain nursing sign-off when the patient is unable to sign.
Place an armband on each patient before the patient leaves the department to ensure proper identification throughout their stay.
Answer and return phone calls professionally and courteously.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with policies and standards.