Registrar - FT

Vitruvian Health•Cleveland, TN

13d

About The Position

The Registration Clerk registers patients for emergency, inpatient, and outpatient services in accordance with hospital policies and procedures, verifies insurance coverage and benefits, and professionally and courteously collects payments due to the facility. The role serves as the first point of contact for patients arriving for services. The position gathers patient demographic and financial information, prepares identification materials and forms, collects admission deposits, copays, and deductibles, and directs patients to the appropriate inpatient department. It also distributes forms to ancillary departments, monitors physician-ordered diagnostic tests for medical necessity under government guidelines, documents insurance information in the AS400, and notifies the Business Office and Utilization Review Department of relevant self-pay and insurance issues.

Requirements

Proficiency with computers.
Excellent customer service skills.

Nice To Haves

High school graduate or GED; one or two years of college preferred.
One year of experience in a hospital setting with public contact work preferred.
Knowledge of medical terminology preferred.

Responsibilities

Gather accurate demographic and financial information for inpatient and outpatient registration.
Prepare patient ID cards, wrist bands, patient folders, and appropriate forms.
Collect admission deposits, copays, and deductibles.
Direct patients to the appropriate inpatient department.
Distribute appropriate forms to ancillary departments.
Monitor physician-ordered diagnostic tests for medical necessity according to government guidelines.
Verify patients’ insurance coverage and benefits and document information in the AS400.
Notify the Business Office about self-pay patients and the UR Department about insurance coverage issues.
Register patients for emergency, inpatient, and outpatient services in accordance with hospital policies and procedures.
Serve as the first point of contact for patients and courteously collect monies due to the facility.