Registrar - Lourdes - FT (3rd Shift)

Virtua Health

6d•$19 - $26•Onsite

About The Position

The Registrar gathers and enters patient demographic information into the hospital information system, verifies benefits, obtains required authorizations, collects applicable patient payments, and completes accurate, thorough registrations in compliance with regulatory guidelines. As a first point of contact for Virtua, the Registrar provides excellent customer service. The position is based on-site at Lourdes Health System, 1600 Haddon Ave, and is full-time, 40 hours per week, on the third shift. The listed schedule includes overnight shifts from 11 p.m. to 7 a.m. across the specified weekdays and alternating weekends. All Registrar positions require three weeks of day-shift orientation before the employee transitions to the hired schedule; orientation schedules may vary and are set by the hiring manager. The hourly rate is $18.69–$26.01, with the actual rate varying according to applicant experience, internal equity, and market data. Virtua offers a benefits package to eligible full-time and part-time colleagues, subject to applicable plan documents and policies.

Requirements

High school diploma.
Basic typing, computer, and/or word-processing skills.
Positive demeanor and strong verbal and written communication skills.
Ability to handle potentially stressful situations and multiple tasks.

Nice To Haves

One year of customer service experience in a professional setting; retail and food-service experience do not qualify. The posting describes this experience as preferred.
Medical office or patient admittance experience preferred.
One year of Epic system experience highly preferred.

Responsibilities

Obtain copies of patient insurance cards and identification, enter demographic, financial, insurance, and clinical information into the computer system, and verify that all data is complete and accurate.
Obtain signatures on required consent, medical-necessity, state, federal, and regulatory documents, and process necessary paperwork.
Identify, collect, and process co-pays, deductibles, co-insurance, and deposits; help resolve billing issues by coordinating with patient accounting, patients, and insurance representatives as needed.
Identify and provide appropriate referrals and payment options for patients needing financial assistance.
Provide additional office support, including answering telephones, scheduling, typing, and filing.
Verify patient benefits and obtain required authorizations.
Complete accurate and thorough patient registrations in compliance with regulatory guidelines and provide excellent customer service as a first contact representative of Virtua.