Registrar - Lourdes - FT (1st Shift)
About The Position
The Registrar gathers and enters patient demographic information into the hospital information system, verifies benefits, obtains required authorizations, collects patient financial responsibilities, and completes accurate and thorough registrations while following regulatory guidelines. As a first point of contact for Virtua, the Registrar provides excellent customer service. The position is on-site at Lourdes Health System, 1600 Haddon Ave. The stated schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., with 37.5 total weekly hours. All Registrar positions require availability for three weeks of day-shift orientation before moving to the hired schedule; schedules may vary and are created by the hiring manager at the work location.
Requirements
- High school diploma.
- Positive demeanor and strong verbal and written communication skills.
- Ability to handle potentially stressful situations and multiple tasks.
- Basic typing, computer, and/or word processing skills.
Nice To Haves
- One year of customer service experience in a professional setting; retail and food service experience do not count. The posting labels this preferred.
- Medical office or admittance experience.
- One year of Epic system experience.
Responsibilities
- Obtain copies of patient insurance cards and identification, enter demographic, financial, insurance, and clinical information into the computer system, and verify that all data is complete and accurate.
- Obtain signatures on required consent, medical necessity, and State, Federal, and regulatory documents, and process necessary paperwork.
- Identify, collect, and process co-pays, deductibles, co-insurance, and deposits; help resolve billing issues by liaising with patient accounting, patients, and insurance representatives.
- Identify and provide appropriate referrals and payment options for patients who need financial assistance.
- Provide office support, including answering telephones, scheduling, typing, and filing.
- Provide excellent customer service as a first contact representative of Virtua.
Benefits
- Medical and prescription coverage
- Dental insurance
- Vision insurance
- Health and dependent care flexible spending accounts
- 403(b) plan; 401(k) subject to collective bargaining agreement
- Paid time off
- Paid sick leave as provided under state and local paid sick leave laws
- Short-term disability and optional long-term disability
- Colleague and dependent life insurance
- Supplemental life and AD&D insurance
- Tuition assistance
- Employee assistance program with free counseling sessions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
