Registrar - Voorhees - FT (3rd Shift)

Virtua Memorial Hospital • Voorhees, NJ

2d • Onsite

About The Position

The Registrar gathers and enters patient demographic information into the hospital information system, verifies benefits, obtains required authorizations, and collects applicable co-pays, deductibles, co-insurance, and deposits. The role performs accurate and thorough registrations while complying with regulatory guidelines and serving as a first point of contact for Virtua patients through excellent customer service. This is an on-site, full-time employee position at Virtua’s Voorhees location, working a third-shift schedule of four weekdays and every other Saturday and Sunday, 11 p.m. to 7 a.m. Registrars must be available for three weeks of day-shift orientation before beginning their hired schedule; schedules may vary and are set by the hiring manager.

Requirements

• High school diploma.
• Positive demeanor and strong verbal and written communication skills.
• Ability to handle potentially stressful situations and multiple tasks.
• Basic typing, computer, and/or word-processing skills.

Nice To Haves

• One year of customer service experience in a professional setting; retail and food service experience are excluded.
• Medical office or admissions experience.
• One year of Epic system experience.

Responsibilities

• Obtain patient insurance cards and identification, enter demographic, financial, insurance, and clinical information into the computer system, and verify that all data is complete and accurate.
• Obtain signatures on required consent, medical-necessity, and state, federal, and regulatory documents, and process necessary paperwork.
• Identify, collect, and process patient co-pays, deductibles, co-insurance, and deposits.
• Help resolve billing issues by coordinating with patient accounting, patients, and insurance representatives.
• Identify and provide appropriate referrals and payment options for patients who need financial assistance.
• Provide additional office support, including answering telephones, scheduling, typing, and filing.
• Provide excellent customer service as a first point of contact for Virtua.

Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Health and dependent care flexible spending accounts
• 403(b) plan; 401(k) subject to collective bargaining agreement
• Paid time off and paid sick leave as provided under applicable state and local laws
• Short-term disability and optional long-term disability
• Colleague and dependent life insurance, plus supplemental life and AD&D insurance
• Tuition assistance
• Employee assistance program with free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED