University of Oklahoma Medical Center Edmond- (Day)-Registrar (PRN)

OU Health•Oklahoma City, OK

13d

About The Position

The Registrar PRN is responsible for timely and accurate patient registration by interviewing patients to obtain pertinent account information and verify insurance coverage. The role handles complex registrations, insurance verifications, and patient concerns. The position also supports registration accuracy and productivity, staff training, patient flow, compliance, and special projects.

Requirements

High school diploma or GED.
Three or more years of hospital registration experience.
Advanced communication and customer service skills.
Strong problem-solving and decision-making abilities.
Proficiency in registration systems and insurance processes.
Ability to train and mentor peers.
Familiarity with departmental quality assurance and reporting standards.

Responsibilities

Interview patients at a workstation or bedside to obtain necessary account information.
Ensure charts are complete and accurate.
Verify insurance and obtain pre-certification or authorization.
Verify insurance benefits and calculate and collect patient-liable amounts.
Secure signatures required for treatment and billing.
Explain policies regarding services, charges, and payments.
Process patient charts and registration paperwork.
Welcome patients and family members professionally.
Assign coverages and research patient visit history.
Prepare daily deposits and maintain cash drawer integrity.
Register and admit patients after hours.
Escort patients or arrange escort services.
Attend mandatory education and training sessions.
Handle complex insurance verifications and pre-authorizations.
Resolve patient concerns and escalate issues appropriately.
Assist in training and mentoring new staff.
Monitor registration accuracy and productivity standards.
Collaborate with clinical departments to support smooth patient flow.
Maintain compliance with departmental policies and procedures.
Support special projects and reporting as needed.
Perform other duties as assigned.