Registrar Hospital Services

Roosevelt General Hospital•Portales, NM

8d•$15 - $22•Onsite

About The Position

Under general supervision, is responsible for representing Roosevelt General Hospital (RGH) as an exemplary organization in the region. The Registrar will be the embodiment of the organization’s mission, vision and values. They will greet patients, families and guests upon arrival and assist them in navigating through all aspects of their hospital or clinic visit. The candidate will initiate the department process, inpatient admissions, and transfer paperwork; obtain and verify accurate identification and demographical data for the patient’s permanent medical record and billing. They will coordinate clerical, registration/admission and communication for efficient and effective operations of the department. The candidate will be responsible for assisting patients with insurance options, setting up payment arrangements, collecting insurance co-payments and deposits; obtain comprehensive information to protect the patient’s well-being and the financial interest of the institution.

Requirements

High school graduate or equivalent
Basic computer knowledge
Typing speed: minimum 40 wpm, computer knowledge
Knowledge of medical insurances (Medicare, HMO’s, PPO’s, commercial), EMTALA regulations, hospital billing and collection process
Must have an enthusiastic and positive attitude
Possess a genuine desire to help RGH become an exemplary hospital in the surrounding community and the state
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
Ability to initiate communication with patients, their families and hospital visitors
Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
Must have a professional demeanor and excellent public relations skills
Willingness to develop or improve public speaking skills
Must have excellent written skills with knowledge of medical terminology
Must be dependable and on time
Possess good 'people skills' for building relationships with colleagues at all levels
Ability to plan and prioritize workload to meet deadlines
Adhere to dress code, appearance is neat and clean.
Complete annual education requirements.
Maintain patient confidentiality at all times.
Report to work on time and as scheduled.
Wear identification while on duty.
Maintain regulatory requirements, including all state, federal and local regulations.
Represent the organization in a positive and professional manner at all times.
Comply with all organizational policies and standards regarding ethical business practices.
Communicate the mission, ethics and goals of the organization.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services.

Nice To Haves

Medical terminology knowledge preferred.
Bilingual preferred

Responsibilities

Promote the mission, vision, and values of the organization
Receive, review, and organize orders to ensure provider signature, diagnosis, ordered study, and date has been provided
Responsible for ensuring all surgical services are authorized
Pre-register surgical accounts
Offer estimates to all commercial patients receiving same-day services or obtain estimate declination form
For scheduled procedures, notify patients two days advance of any amounts due at the time of service
Run ABNs for Medicare patients to ensure they are informed of non-covered services or frequency limits and obtain signatures
Collect demographics and insurance information to enter data into EMR system
Verify patient insurance eligibility by utilizing RGH tools and insurance portals
Obtain signatures to include but not limited to Condition of Admission, HIPAA, Contract Service Waiver, Private Pay Notification
Register patients for same-day procedures
Answer phone calls and redirect them when appropriate
Direct private pay patients to Financial Counselors prior to registering for services
Gathers and documents pertinent patient information to ensure compliance with safety standards
Communicate with providers and other key staff to update the status of a request
Post payments and provide patients with receipt
Daily cash reconciliation and drawer count
Implements downtime procedures in the event of our system being down
Assist with retro Medicaid verification
May be assigned to float to different departments for registrar coverage upon completion of training
Performs other duties as assigned.