Registrar ER

Southern Ohio Medical Center•Portsmouth, OH

About The Position

The Registrar ER works under the supervision of the Supervisor of Emergency Department or Patient Supervisor. The role is responsible for welcoming patients professionally and completing an orderly, efficient registration process, including collecting out-of-pocket payments and copays. The Registrar protects the hospital’s public relations and the confidentiality of its records through consistent professional conduct, collects required Medicare and Joint Commission information, reviews medical necessity, and provides education about registration processes and insurance guidelines. The Registrar works with hospital ancillary departments to support seamless, excellent customer service, answers questions, and provides information to promote a patient-focused service and positive impression of the organization. Other duties may be assigned. This is a full-time, 40-hour-per-week night-shift position in Patient Registration-ED.

Requirements

High school diploma or successful completion of an equivalent high school exam.
One to three months of related work experience is preferred.
Previous registration knowledge is preferred.
Medical terminology and insurance knowledge are preferred.
Knowledge of CPT/ICD10 is preferred.

Nice To Haves

One to three months of related work experience.
Previous registration knowledge.
Medical terminology and insurance knowledge.
Knowledge of CPT/ICD10.

Responsibilities

Greet patients and address the needs of patients and visitors.
Answer the telephone within three rings and check voicemail promptly.
Collect and verify accurate financial and clinical data for every registration.
Communicate and understand hospital registration, scheduling, admitting, and testing procedures and processes.
Collect patients’ out-of-pocket expenses, copays, deductibles, and other appropriate payments.
Complete accurate patient registrations in accordance with department standards and meet quality assurance requirements.
Maintain departmental records as directed by the Supervisor.
Assist with employee training and education.
Verify patient preregistrations, correct inaccuracies, and update registrations as needed.
Scan applicable registration documents into the Imaging System and scan insurance cards for every registration.
Identify patients’ specific needs and direct them to the appropriate agency for assistance.
Collect patient email addresses and assist with enrollment in the Patient Portal Facility.
Complete a Medicare Secondary Payer Questionnaire for every Medicare patient.
Apply knowledge of insurance, Medicare, MSP, and billing guidelines.
Complete general office duties, including mailing, filing and scanning, paperwork processing, and maintaining supply orders.
Complete the Self Pay Process.
Perform other duties as assigned.

Benefits

Competitive pay with quarterly market analysis.
Performance-based annual increase and bonus eligibility.
Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension).
Medical, dental, and vision coverage.
Medical and dependent care flexible spending accounts.
Earned Wage Access.
Paid Time Off bank with three annual sick days.
Life insurance and disability coverage.
Tuition and certification assistance.
Discounted or free gym membership through Club LC.
Employee discount and payroll deduct programs.
Other benefit offerings.