ER Registrar

Community Health Systems Professional Services Corporation•Enterprise, AL

About The Position

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through in-person and telephone interactions. The role supports a seamless registration process by scheduling procedures, obtaining necessary authorizations, and maintaining complete and organized patient records while providing exceptional customer service. The Registrar interacts with patients and families, schedules and pre-registers patients, verifies insurance eligibility, records financial responsibility, and communicates with physician offices. The role also organizes registration documentation, helps patients understand insurance requirements, documents consent-signing circumstances, and places patient identification armbands before patients leave the department. The Registrar maintains regular and reliable attendance and complies with all policies and standards.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to manage sensitive and confidential information appropriately.
Effective interpersonal skills to work with patients, families, and healthcare teams.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of experience in a customer service role.

Responsibilities

Interact with patients and their families to address questions and provide courteous, timely assistance.
Regulate schedules based on procedure requirements, physician availability, and staffing needs.
Schedule patient procedures and pre-register scheduled patients by obtaining accurate demographic information.
Verify insurance eligibility using designated applications, capture correct health insurance details, and secure necessary authorizations and verifications for services.
Collect and record patient financial responsibility estimates as applicable.
Communicate operative reports daily to appropriate physician offices.
Compile and organize registration documentation to ensure completion of patient medical records.
Collect patient co-pays or deductibles when applicable and inform patients of financial obligations.
Assist patients with understanding insurance requirements and resolving insurance-related questions.
Document on forms when a patient is unable to sign consent authorization forms, or why a family member signs, and obtain nursing sign-off when the patient is unable to sign.
Place an armband on each patient before the patient leaves the department to ensure proper identification throughout their stay.
Answer and return phone calls, addressing questions professionally and courteously.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.