ER Registrar

Community Health Systems•Dothan, AL

About The Position

The ER Registrar manages patient intake and registration processes in the Emergency Department. The role gathers and verifies personal, insurance, and medical information; maintains accurate and confidential patient records; and provides high-quality customer service to patients and their families. The ER Registrar supports efficient department operations through accurate documentation, insurance verification, and communication with clinical and administrative teams.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to handle sensitive and confidential information appropriately.
Effective interpersonal skills for working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of customer service experience.

Responsibilities

Greet patients and families professionally and compassionately.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details and update patient records as needed.
Obtain signatures on required consent and authorization forms, explaining each consent before it is signed.
Document when a patient cannot sign or when a family member signs on the patient's behalf, and obtain nursing sign-off when the patient is unable to sign.
Verify insurance coverage and eligibility and capture the information needed for billing.
Identify proper insurance plan codes to support accurate and prompt payment.
Collect co-pays or deductibles when applicable and inform patients of their financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Compile paperwork so the patient's visit can be retrieved and processed promptly.
Place an identification armband on each patient before they leave the department.
Notify the department, physicians, or other relevant staff of a patient's arrival.
Follow up with physicians or ancillary departments when a patient has been waiting for an extended period.
Maintain communication with key personnel during emergency codes and alert the facility when emergency plans are in place.
Maintain regular and reliable attendance.
Comply with all policies and standards.
Perform other duties as assigned.