ER Registrar

Community Health Systems Professional Services Corporation•Jefferson City, TN

About The Position

The ER Registrar manages patient intake and registration processes in the Emergency Department. The role gathers and verifies personal, insurance, and medical information; maintains accurate and confidential patient records; and provides high-quality customer service to patients and their families. The ER Registrar supports efficient department operations through accurate documentation, insurance verification, and communication with clinical and administrative teams. The position greets patients and families, completes registrations and consent documentation, verifies insurance coverage and eligibility, collects applicable co-pays or deductibles, and prepares paperwork for processing and retrieval. It also supports patient identification, communicates patient arrivals and emergency alerts, and follows up when patients are waiting for an extended period. The role maintains regular and reliable attendance, complies with policies and standards, and performs other duties as assigned.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to appropriately manage sensitive and confidential information.
Effective interpersonal skills for working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of customer service experience.

Responsibilities

Greet patients and families professionally and compassionately.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details and update patient records as needed.
Obtain required consent authorization signatures and explain each consent before it is signed.
Document when a patient cannot sign or when a family member signs, and obtain nursing sign-off when the patient is unable to sign.
Verify insurance coverage and eligibility, capture information needed for billing, and identify appropriate insurance plan codes.
Collect applicable patient co-pays or deductibles and inform patients of their financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Compile paperwork needed for quick retrieval and processing of patient visits.
Place an armband on each patient before they leave the department to support proper identification throughout their stay.
Notify the department, physicians, or patient's arrival and follow up with physicians or ancillary departments when a patient waits for an extended period.
Maintain communication with key personnel during emergency codes and alert the facility when emergency plans are in place.
Maintain regular and reliable attendance, comply with policies and standards, and perform other duties as assigned.