Registrar ER

Community Health Systems•Trussville, AL

About The Position

The ER Registrar manages patient intake and registration in the Emergency Department. The role gathers and verifies patients’ personal, insurance, and medical information; maintains accurate and confidential records; and provides high-quality customer service to patients and their families. The registrar supports efficient department operations through accurate documentation, insurance verification, and communication with clinical and administrative teams.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to handle sensitive and confidential information appropriately.
Effective interpersonal skills when working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of customer service experience.

Responsibilities

Greet patients and families professionally and compassionately.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details, updating patient records as needed.
Obtain required signatures on consent and authorization forms and explain each consent before it is signed.
Document when a patient cannot sign consent forms or when a family member signs on the patient's behalf, and obtain nursing sign-off when the patient is unable to sign.
Verify insurance coverage and eligibility, identify appropriate insurance plan codes, and capture information needed for billing and prompt payment.
Collect applicable co-pays or deductibles and inform patients of their financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Compile paperwork needed for prompt retrieval and processing of patient visits.
Place an identification armband on each patient before the patient leaves the department.
Notify the department, physicians, or the patient's arrival and follow up with physicians or ancillary departments if the patient waits for an extended period.
Communicate with key personnel during emergency codes and alert the facility when emergency plans are in place.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with policies and standards.