Registered Team Manager - ADV

Bank of America • Fort Worth, TX

4d • $106,100 - $137,500 • Onsite

About The Position

At Bank of America, the Registered Team Manager helps advance the company’s purpose of improving financial lives through responsible growth, client service, teammate development, and community impact. The company describes an inclusive, caring workplace that supports career development and teammate wellness, with an in-office culture intended to foster collaboration, engagement, and development, alongside flexibility based on role responsibilities and business needs.

The Senior Resolution Team Manager leads specialized Senior Resolution Managers, building their capabilities as client advocates and people leaders. The role focuses on associate development, client retention, improved client outcomes, and leadership effectiveness. It oversees client management practices and escalated case activity to support consistent advocacy and resolution standards, while developing talent and partnering with frontline leaders to improve retention-focused behaviors and coaching.

Requirements

• At least 3 years of experience in financial services, wealth management, client service, or a related field.
• Demonstrated success managing escalated client situations and complex problem resolution.
• Strong coaching, mentoring, and development skills, with a history of influencing performance improvement.
• Ability to analyze performance trends and translate insights into actionable coaching plans.
• Excellent communication and presentation skills.
• Ability to influence without direct authority and build partnerships across multiple teams.
• Strong organizational, prioritization, and decision-making capabilities.
• Ability to navigate change and drive adoption of new processes and initiatives.
• Experience working in a fast-paced environment with multiple competing priorities.
• High school diploma, GED, secondary school, or equivalent.

Nice To Haves

• Prior leadership, coaching, training, or mentoring experience.
• Experience supporting client retention, complaint resolution, or service recovery functions.
• Advanced knowledge of Merrill products, services, and client service platforms.
• Experience facilitating business reviews, training sessions, or leadership presentations.
• Demonstrated ability to improve business outcomes through coaching and associate development.

Responsibilities

• Lead, coach, and develop Senior Resolution Managers focused on client retention, associate development, and service excellence.
• Build Senior Resolution Managers’ effectiveness as client advocates and people leaders.
• Establish and execute strategies to improve client retention, strengthen client advocacy, and enhance associate performance.
• Develop future leaders through mentorship, coaching, succession planning, and targeted development opportunities.
• Foster accountability, coaching excellence, and continuous leadership development.
• Partner with frontline leaders to strengthen retention-focused behaviors, coaching effectiveness, and associate capability.
• Use business insights, client trends, and performance data to identify opportunities and drive improvement.
• Oversee escalated client matters and case management activities to maintain consistent client advocacy and resolution standards.
• Identify and develop high-potential talent to maintain a strong leadership pipeline.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Annual discretionary incentive plan eligibility, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and company success.
• Resources and support for employees’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED