Registered Nurse, RN - Dermatology Clinic

Altru Health System•Grand Forks, ND

2d•Onsite

About The Position

The Registered Nurse (Phone Nurse) manages provider phone calls and follows through on patient needs identified during those calls. The nurse follows up with clients, makes recommendations, and assists with their needs. The position is located at Truyu Aesthetic Center in Grand Forks, North Dakota, and is scheduled Monday through Friday, 8:00 AM to 5:00 PM. Pay depends on RN career-ladder level: RN I, $29.19–$43.79; RN II, $30.65–$45.98; and RN III, $32.19–$48.28. Altru’s RN career ladder recognizes experience, education, and engagement and provides opportunities for advancement and greater responsibilities. RN I requires an ASN. RN II requires six or more years of RN experience with an ASN/ADN, or three or more years with a BSN. RN III requires 12 or more years of RN experience with an ASN/ADN, six or more years with a BSN, or a Master’s/Doctorate of Nursing. The position requires proficiency in reading, writing, and speaking English to communicate effectively with patients, families, and team members. A Registered Nurse credential from the North Dakota Board of Nursing or a compact state agreement is required before the start date. Minnesota Board of Nursing registration is required within 12 months of the start date.

Requirements

Registered Nurse credential from the North Dakota Board of Nursing or a compact state agreement before the start date.
Minnesota Board of Nursing registration within 12 months of the start date.
Proficiency in reading, writing, and speaking English.
Career-ladder qualifications: RN I requires an ASN; RN II requires six or more years of RN experience with an ASN/ADN or three or more years with a BSN; RN III requires 12 or more years with an ASN/ADN, six or more years with a BSN, or a Master’s/Doctorate of Nursing.

Responsibilities

Answer telephone calls, route calls, take accurate and complete messages for providers, and relay information promptly.
Make follow-up calls as appropriate to check compliance with telephone triage recommendations.
Identify unmet customer needs and recommend improvements or enhancements to meet those needs.
Document health-related interventions, recommendations, authorized medication refills, and necessary instructions for calls in the EMR.
Ensure lab work, tests, and procedures are scheduled appropriately.
Complete patient referral forms and pre-authorization processes as needed.
Notify the Manager of potential problems involving patient complaints, unsatisfactory outcomes, special needs, or requests.
Identify high-risk situations and take appropriate action according to standard operating procedure.
Perform other duties as assigned or needed to meet department or organizational needs.