Registered Nurse - Cardiology Triage

Mercy Medical Center • Baltimore, MD

23h

About The Position

Mercy Medical Center is hiring a Cardiology & Heart Failure Clinical Triage Registered Nurse. The role works collaboratively with cardiologists, advanced practice providers, nursing staff, Population Health, and other healthcare team members to support patients with cardiovascular conditions, including patients in the Heart Failure Program. The RN manages clinical messages, telephone encounters, patient concerns, and follow-up needs for the Cardiology Department and Heart Failure Clinic. The position involves assessing and triaging symptoms, educating patients, coordinating care, and ensuring concerns are addressed or escalated promptly. The RN also supports daily clinical operations and helps improve communication, access to care, and continuity of care for cardiology and heart failure patients.

Requirements

• Active RN license.
• Current Healthcare Provider CPR/BLS upon hire.
• Ability to effectively communicate and deal tactfully with personnel, visitors, patients, physicians, customers, and the general public.
• Effective communication and interpersonal skills.
• Ability to work independently.
• Ability to function as a member of a multidisciplinary team and handle a variety of tasks and duties.
• Flexibility, personal integrity, and ability to function effectively as part of a team.
• Excellent problem-solving skills.
• Ability to handle confidential material with sensitivity, maturity, and discretion.

Nice To Haves

• Preferred minimum of 1 year of current clinical experience.

Responsibilities

• Review and triage incoming Epic In Basket messages, patient portal messages, telephone encounters, and other clinical requests for the Cardiology Department and Heart Failure Program.
• Respond to patient questions and clinical concerns within the RN scope of practice and established departmental protocols.
• Assess cardiovascular symptoms, including shortness of breath, chest discomfort, edema, palpitations, dizziness, and changes in blood pressure or heart rate.
• Identify patients with worsening symptoms who may need urgent evaluation and escalate concerns to the appropriate cardiologist or advanced practice provider.
• Provide clinical triage and follow-up for heart failure patients, including assessment of weight changes, worsening edema, dyspnea, medication concerns, and signs of possible decompensation.
• Reinforce prescribed heart failure treatment plans, medication adherence, daily weights, sodium and fluid recommendations, and symptom monitoring.
• Coordinate provider-directed guideline-directed medical therapy optimization, including laboratory monitoring, medication follow-up, and evaluation of reported side effects or concerns.
• Review and address medication refill requests, medication questions, laboratory results, diagnostic testing questions, and other clinical needs according to established protocols.
• Educate patients and caregivers regarding cardiovascular conditions, medications, symptom management, and recommended care plans.
• Coordinate follow-up appointments, laboratory testing, diagnostic studies, referrals, and other services as needed.
• Assist with post-discharge follow-up for cardiology and heart failure patients to support continuity of care and reduce readmission risk.
• Identify patients who may benefit from earlier office visits, urgent assessment, or additional clinical evaluation.
• Collaborate with cardiologists, advanced practice providers, primary care providers, Population Health, and other healthcare team members to coordinate patient care.
• Assist with reviewing and escalating relevant cardiac device alerts and remote monitoring concerns, as applicable.
• Identify barriers to care, including medication affordability, transportation, and difficulty following treatment plans, and assist with appropriate referrals and resources.
• Manage clinical messages by addressing appropriate requests at the RN level and forwarding concerns requiring provider review.
• Document patient communications, clinical assessments, interventions, and follow-up activities in the electronic medical record.
• Support departmental efforts to improve patient access, timely communication, patient satisfaction, and clinical outcomes.
• Participate in quality improvement initiatives to improve cardiovascular care and reduce avoidable emergency department visits and hospital readmissions.

Benefits

• Competitive health, prescription, vision, and dental benefits and wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and catch-up provision.
• Paid Time Off (PTO) and company-paid holidays.
• Tuition reimbursement.
• Mental health resources and other employee wellness opportunities through the Employee Assistance Program.
• Employer-paid short- and long-term disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto and home insurance and Verizon plans.
• Mercy's Rewards & Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed