Registered Nurse - Communications Center (Central Triage)

Rochester Regional Health

6d•$35 - $47•Hybrid

About The Position

The Registered Nurse in the Communications Center (Central Triage) provides patient care and responds to patient needs with courtesy, kindness, respect, and compassion. The role involves assessing patients, exercising clinical judgment, coordinating care with the interdisciplinary team, and developing, implementing, and evaluating individualized plans of care. The nurse also educates patients and families, supports team leadership and collaboration, and participates in evidence-based practice and performance improvement activities. The position is based at the Riedman Center, with remote or hybrid work potentially available after eight weeks of in-person training. The employee must live within one hour of the Riedman Center and may be expected to come into the office when needed. The schedule is 40 hours per week, with day, evening, night, and weekend shifts available, including every other weekend and split holidays; shifts may be 4, 8, or 12 hours.

Requirements

Diploma or Associate’s Degree in Nursing.
New York State Registered Nurse license.
Basic Life Support (BLS) certification.
At least 3 years of RN experience.

Nice To Haves

Bachelor’s Degree in Nursing preferred.
Prior experience in pediatrics, adult medicine, and triage strongly preferred.

Responsibilities

Perform initial and ongoing patient assessments using appropriate physical, psychological, educational, and risk-screen data for the patient’s age and developmental stage.
Use clinical judgment to respond to priority patient needs.
Communicate and document assessments with the interdisciplinary team and use available resources to meet patient and family needs.
Develop and document individualized plans of care, treatment, and services, involving the interdisciplinary health team as needed.
Communicate effectively with patients, families, and the interdisciplinary team.
Provide care, treatment, and services in collaboration with the interdisciplinary health team, maintaining appropriate nurse-patient relationships.
Follow organizational policies, procedures, and protocols, including those governing safety, medication administration, and documentation.
Initiate and document patient and family education plans, confirm understanding using the teach-back method, and evaluate and document learning.
Evaluate, communicate, and document patient responses to care; revise plans of care and documentation as appropriate.
Lead care delivery through communication, collaboration, and leadership; assume accountability on the unit or patient care team.
Delegate appropriate responsibilities to assigned nurses and ancillary staff and provide training or precepting for new team members.
Manage job-related stressors and constructive feedback, adapt to staffing needs, and participate in unit-level problem solving.
Provide input to the immediate supervisor regarding protocols, policies, and procedures.
Apply evidence-based practice, identify performance-improvement opportunities, and participate in performance-improvement activities.
Submit at least one clinical research utilization form to the Nursing Research Department using a research article from the past five years based on research conducted in the United States.
Complete at least five nationally approved CNE or CEU contact hours per year, complete mandatory in-services and health screens on time, and maintain BLS certification.