Registered Nurse (MNA) Gastroenterology Atrius Health Kenmore

UnitedHealth Group•Boston, MA

13h•$39 - $72•Remote

About The Position

Atrius Health, part of the Optum family of businesses, is a multi-specialty group practice serving adult and pediatric patients at 28 locations in eastern Massachusetts. The Registered Nurse provides effective care delivery and manages patient care within Gastroenterology using the nursing process and current standards of nursing practice. The role requires coordination and communication with entities involved in patient care, with decisions grounded in critical thinking and evidence-based nursing practice. This position is based at 133 Brookline Avenue in Boston and is listed as remote for Massachusetts-based employees. The nurse manages patient questions and care workflows across telephone, portal, secure chat, referrals, and the electronic medical record. The nurse also supports care transitions, patient education, quality improvement, nursing staff mentorship, and patient safety.

Requirements

Graduate of a state-approved school of nursing.
Current, unrestricted license to practice professional nursing in the Commonwealth of Massachusetts.
Up to date with current standards of nursing care in the specialty.
5+ years of experience in Gastroenterology.
Electronic medical record experience and/or aptitude to master the EMR based on other technology experience.

Nice To Haves

Bachelor of Science in Nursing (BSN).
American Heart Association Basic Life Support (BLS).
Advanced Cardiac Life Support (ACLS).
2+ years of RN experience.
Solid critical thinking, problem-solving, interpersonal, and patient interviewing skills.
Ability to interpret clinical information, assess treatment implications, and develop and implement a plan of care.
Ability to prioritize, multitask, and work in a rapidly changing environment with multiple demands.
Excellence in practice, documentation, and cost-effective care utilization, while maintaining high patient satisfaction.

Responsibilities

Build therapeutic and supportive relationships with patients and families, provide education, and manage care transitions.
Assess patient symptoms and concerns received through telephone calls, patient portal messages, secure chat, and referrals.
Prioritize patient needs based on clinical urgency and established protocols.
Escalate complex or urgent clinical issues to GI physicians or Advanced Practice Clinicians.
Review and respond to patient inquiries regarding GI conditions, medications, test results, and treatment plans.
Provide clinical guidance within the scope of nursing practice.
Contribute to quality improvement initiatives, mentor nursing staff, and uphold high standards of patient service and safety.
Manage electronic medical record in-basket workflows.
Review and address patient portal messages, refill requests, test results, and provider communications.
Identify messages requiring provider review and route them appropriately.
Maintain timely response standards in accordance with departmental expectations.