Registered Nurse (RN) - Transfer Center Specialist - Conduit Health Partners

Mercy Health BSMH•Any City, OH

2d•$32 - $52•Remote

About The Position

The Registered Nurse (RN) Transfer Center Specialist coordinates patient transfer logistics using client-defined workflows to support patient acceptance and bed placement. The role helps ensure patients are accepted into an environment capable of providing the required level of care and continuity of care. Work is guided by defined performance and practice standards, professional and clinical standards, policy, and evidence-based research. The specialist collaborates with referring facilities, physicians, hospital staff, clinical and medical staff, and leadership teams, representing Conduit Health Partners’ mission and values. The role also identifies, trends, and reports barriers to patient access and throughput, participates in professional and peer development and shared leadership, and assists with quality data collection. This role supports future openings across day, evening, and night shifts. Schedules follow a set six-week rotation, including every-other-weekend work, an on-call component, and rotating holiday coverage. Employees are expected to remain on their assigned schedule for at least six months before a schedule change request may be considered; requests are reviewed every six weeks but are not guaranteed. During a three-week orientation, the schedule is 8:00 a.m.–4:30 p.m. ET; during the fourth week, the employee works the assigned shift alongside a preceptor. Hours may change based on operational needs. The position is performed in an office setting and requires a designated workspace with a locked door to comply with HIPAA regulations. Associates are encouraged to identify a HIPAA-compliant secondary work location in case of power outages. Both primary and secondary locations must have internet speeds of at least 100 Mbps download and 20 Mbps upload.

Requirements

Active Registered Nurse (RN) license.
Active multistate/compact RN license if applicable based on state of residence.
Associate Degree in Nursing (ADN) or nursing diploma.
At least 1 year of acute care experience.
Customer-service orientation and technology proficiency.
Proficiency with Microsoft Office tools, including Outlook, MS Teams, Excel, and Word.
Ability to multitask, review and interpret patient transfer case information, escalate or inform others about patient status changes, and record tasks and conversations regarding transfers.
Attention to detail, critical thinking, and acceptance of authority.
Ability to communicate with clinical care team members, listen actively, work as part of a team, and build relationships.
Agility, adaptability, and excellent oral and written communication skills.
Performance-driven approach.
Ability to meet the remote-workspace privacy requirements, including use of a locked-door workspace, and the stated internet speed requirements at primary and secondary work locations.

Nice To Haves

Bachelor’s degree in nursing (BSN).
At least 3 years of acute care experience.
Healthcare contact center experience.
Experience with Epic electronic health record.
Experience with Genesys contact center.

Responsibilities

Coordinate referral and transfer workflows to identify the appropriate level of care, accepting provider, consultation, and access, and to expedite acceptance and decision-making.
Work with clinicians at client facilities to communicate accurate clinical presentations, support timely access and appropriate bed assignment, and document accurate patient information for destination planning.
Enter data accurately and promptly in EHR, telephony, and office systems while protecting protected health information (PHI).
Use problem-solving and clinical decision-making to recommend options that support patient outcomes, considering clinical information, patient or physician preferences, and the capabilities and capacity of transferring and receiving facilities.
Serve as a professional liaison among patients, client facilities, physicians, hospital staff, and outside agencies.
Monitor individual and team compliance and performance, and implement or support process changes related to regulatory and quality initiatives.
Apply knowledge of regulatory requirements, including EMTALA, ethics and compliance, quality initiatives, and HIPAA; report safety, compliance, and operational risks through the defined chain of command and offer recommendations where applicable.
Coordinate with providers and other healthcare professionals at client facilities to support timely acceptance, access to the appropriate level of care, and bed assignment using applicable workflows.
Participate in process improvement, professional development, and peer review.
Maintain active RN licensure in the states served by the transfer center.
Assist with quality-related data collection and perform other tasks and analysis as requested or directed.
Work assigned schedules, including every-other-weekend shifts, on-call duties, and rotating holidays.