Fish Center Women's Health Nurse BWH

Mass General Brigham • Brookline, MA

14h • Onsite

About The Position

The Registered Nurse is a Massachusetts-registered professional nurse accountable for planning and providing patient care in accordance with the Nursing Department's Clinical Practice Manual. The nurse uses initiative, clinical knowledge, and skills to care for patients with complex needs and assumes responsibility for assessment, care planning, implementation, and evaluation. The position reports directly to a designated nurse manager or supervisor.

The Staff Nurse provides nursing support and care in the ambulatory practice setting of the Fish Center for Women's Health, a multispecialty clinic at 850 Boylston Street in Chestnut Hill. Primary triage specialties include gynecology, menopause, endocrinology, cardiology, gastroenterology, infectious disease, renal medicine, neurology, hematology, and sleep medicine. The nurse supports timely access to appropriate clinicians and coordinates care and communication with patients and referring providers.

This is an onsite, 40-hour-per-week position with a variable rotating shift, mostly days. Work takes place in a normal office setting and includes extended periods of sitting and fast-paced, phone-based care. The role includes clinical telephone triage, coordination and documentation of clinical care, patient education, medication-question support, and communicating lab results. The nurse works collaboratively with clinicians and support staff and participates in quality management or improvement projects as directed.

Requirements

• Graduate of an approved school of nursing.
• Current registration as a nurse in Massachusetts.
• A Bachelor of Science in Nursing is required for newly licensed nurses.
• At least 2 years of recent clinical nursing experience, within the past 12 months, in an ambulatory clinic/practice and/or emergency room setting; experience only in an ambulatory procedural area is not sufficient.
• Experience providing in-person triage and direct patient care for acute and chronic conditions in an ambulatory outpatient setting, urgent care, or emergency department.
• Able to work a weekend rotation per the MNA contract.
• Demonstrate basic analytic thinking necessary to care for a group of patients.
• Demonstrate observational skills and the ability to set priorities.
• Function under stress with good interpersonal and communication skills.
• Apply hospital standards for service, teamwork, communication, respect for others, and time and priority management.
• Obtain ANCC specialty certification within 2 years.

Nice To Haves

• Experience with telephone triage and telephone-based clinical assessment techniques, including symptom-severity assessment, communicating urgent needs to a licensed independent practitioner, referral to an appropriate setting or level of care, documentation of interventions and an individualized plan of care using an EMR, patient and family education, preliminary data interpretation, home health advice and follow-up, calm and timely decisions in emergencies, and continuity of care.
• Ambulatory nursing experience in endocrinology, gynecology, or menopause-related patient care.
• Triage experience in cardiology or gastroenterology.
• Triage experience in infectious disease, renal medicine, sleep medicine, hematology, or neurology.
• Experience with team-based care.
• Membership in professional organizations is recommended.
• Nursing certification in Ambulatory Care or an ambulatory specialty area is preferred.

Responsibilities

• Provide nursing support and care to patients in the Fish Center for Women's Health ambulatory practice.
• Triage patients across gynecology, menopause, endocrinology, cardiology, gastroenterology, infectious disease, renal medicine, neurology, hematology, and sleep medicine.
• Ensure ambulatory patients are seen promptly by appropriate clinicians and coordinate care and communication with patients and referring providers.
• Provide clinical telephone triage, particularly for urgent clinical situations, and general nursing support to patients.
• Maintain familiarity with departmental activity and work closely with clinicians and support staff to facilitate appropriate triage, communication, and scheduling.
• Participate in departmental and organizational quality management and quality improvement projects as directed by leadership.
• Use the electronic medical record proficiently and document clearly, completely, concisely, and in SBAR format when appropriate.
• Prepare, perform, and document coordination of clinical care, including assisting with medication questions, delivering lab results, and providing patient education as needed and requested.
• Collaborate to provide excellent care to patients and families in the safest environment.
• Perform other duties as assigned by the supervising physician or leadership team.

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums, and bonuses as applicable
• Recognition programs
• Reasonable accommodation during the application or interview process, for essential job functions, and to receive other benefits and privileges

What This Job Offers

• Job Type: Full-time