Registered Nurse Virtual Care

AdventHealth•Orlando, FL

1d•Onsite

About The Position

The Registered Nurse Virtual Care role coordinates care, educates clients, and provides protocol-driven interventions within the nursing scope of practice to support clinical and whole-health outcomes. The position uses a collaborative approach to deliver and coordinate healthcare services for a defined population across the continuum. Responsibilities include virtual assessment of healthcare needs, collaboration and coordination with healthcare providers, development of care plans, and accurate documentation. The role also provides exceptional customer service, anticipates and meets consumer needs, treats consumers and colleagues with dignity and respect, and collaborates with colleagues to achieve quality and performance standards. This is a part-time, onsite position at 600 Courtland Street in Orlando, Florida; it is not remote. Candidates must reside within 50 miles of the Courtland office. Training and scheduled shifts are onsite. The schedule consists of three 10-hour shifts between 7:00 a.m. and 9:30 p.m., on weekdays and weekends. Work schedules, shift assignments, and hours may change according to operational needs. Candidates must disclose current employment and scheduled work hours. A BSN is preferred but not required at hire. Candidates hired without a BSN must obtain one within two years of employment.

Requirements

Associate's degree in Nursing.
At least 2 years of clinical nursing experience.
Current Registered Nurse (RN) license.
Personal commitment to AdventHealth’s mission and values.
Strong attention to detail and initiative in resolving inquiries and issues.
Commitment to promoting and providing excellent customer service.
Interpersonal, customer relations, and communication skills, including patience when interacting with consumers and colleagues.
Desire to continuously learn, improve service delivery, and work in a team environment.
Ability to listen and document notes simultaneously.
High energy and a positive attitude.
Ability to adapt quickly to change and balance multiple priorities in a fast-paced environment.
Regular, consistent, and punctual attendance.
Effective oral and written communication in English.
Typing speed of at least 45 words per minute.
Proficiency with Microsoft Suite programs and Adobe.
Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other systems.
Candidates without a BSN at hire must obtain one within two years of employment.

Nice To Haves

Bachelor's degree in Nursing (BSN).
At least 1 year of virtual care monitoring or care experience.
Bilingual in English and Spanish.

Responsibilities

Maintain working knowledge of service offerings, workflows, and required technologies.
Respond courteously and provide excellent customer service to consumers, clinic staff, physicians, colleagues, and leaders.
Work with staff and supervisors to achieve established performance metrics.
Maintain knowledge of services and AdventHealth offerings to direct inquiries appropriately when they are outside the service’s scope.
Provide virtual clinical care and customer care within the nursing scope of practice.
Use critical thinking and decisive judgment to triage symptomatic consumers in accordance with scope of practice.
Elicit callers’ questions, concerns, and information to assess symptoms, determine acuity, identify the appropriate algorithm or protocol, and develop patient care plans and follow-up.
Provide professional advice, education, and options based on assessment, established algorithms or protocols, and clinical judgment.
Escalate interactions to emergency response services when appropriate and use proper escalation procedures when issues arise.
Refer consumers to healthcare providers and community resources when appropriate, and assist with follow-up or appointment scheduling when needed.
Follow established workflows, scripts, and department greetings.
Document all interactions and consistently update consumer records in relevant technology systems.
Perform other duties as assigned.