Registered Nurse Virtual Care

AdventHealth•Orlando, FL

1d•Onsite

About The Position

The Registered Nurse Virtual Care coordinates care, educates consumers, and provides protocol-driven interventions within the nursing scope of practice to support clinical and whole-health outcomes. The role delivers and coordinates healthcare services for a defined population across the continuum, including virtual assessment of healthcare needs, collaboration with healthcare providers, care coordination, care-plan development, and accurate documentation. The nurse also provides customer service, anticipates and addresses consumer needs, treats consumers and colleagues with dignity and respect, and collaborates with colleagues to meet quality and performance standards. This is an onsite position, not a remote role. Candidates must reside within 50 miles of the Courtland office, and training and scheduled shifts take place onsite at 600 Courtland Street in Orlando, Florida. The part-time schedule consists of three 8-hour shifts between 7:00 a.m. and 9:30 p.m., on weekdays and weekends. Work schedules, shift assignments, and hours may change based on operational needs. Candidates must disclose current employment and scheduled work hours. A BSN is preferred at hire; nurses hired without one must obtain it within two years of employment.

Requirements

Associate's degree in Nursing.
At least 2 years of clinical nursing experience.
Registered Nurse (RN) license.
Basic Life Support (BLS) certification.
Personal commitment to AdventHealth's mission and values.
Strong attention to detail and ability to take initiative to resolve inquiries and issues.
Demonstrated commitment to excellent customer service.
Interpersonal, customer-relations, and communication skills, including patience when interacting with consumers and colleagues.
Desire to continuously learn, improve service delivery, and work in a team environment.
Ability to listen and document notes simultaneously.
High energy and a positive attitude.
Ability to adapt quickly to change and balance multiple priorities in a fast-paced environment.
Regular, consistent, and punctual attendance.
Effective oral and written communication in English.
Typing speed of at least 45 words per minute.
Proficiency in Microsoft Suite programs and Adobe.
Technological aptitude to learn additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems.
Candidates must reside within 50 miles of the Courtland office and complete training and scheduled shifts onsite.
Candidates must disclose current employment and scheduled work hours.
Nurses hired without a BSN must obtain one within two years of employment.

Nice To Haves

Bachelor's degree in Nursing (BSN); preferred at hire.
At least 1 year of virtual care monitoring or care experience.
Bilingual in English and Spanish.

Responsibilities

Maintain working knowledge of service offerings, workflows, and required technologies.
Respond courteously and provide excellent customer service to consumers, clinic staff, physicians, colleagues, and leaders.
Work with staff and supervisors to achieve established performance metrics.
Maintain knowledge of AdventHealth services and offerings and direct inquiries that fall outside the service's scope appropriately.
Provide virtual clinical care and customer care within the nursing scope of practice.
Use critical thinking and decisive judgment to triage symptomatic consumers according to scope of practice.
Elicit callers' questions, concerns, and information to assess symptoms, determine acuity, identify the appropriate algorithm or protocol, and develop care plans and follow-up.
Provide professional advice, education, and options based on assessment, established algorithms or protocols, and clinical judgment; escalate to emergency response services when appropriate.
Refer consumers to healthcare providers and community resources when appropriate, and assist with follow-up or appointment scheduling when needed.
Use appropriate escalation procedures when issues arise.
Follow established workflows, scripts, and department greetings.
Document all interactions and update consumer records in relevant technology systems.
Perform other duties as assigned.