Registered Nurse Virtual Care

AdventHealth•Orlando, FL

1d•Onsite

About The Position

The Registered Nurse Virtual Care coordinates care, educates clients, and provides protocol-driven interventions within the nursing scope of practice to support clinical and whole-health outcomes. The role uses a collaborative approach to deliver and coordinate healthcare services for a defined population across the continuum. Responsibilities include virtually assessing healthcare needs, collaborating and coordinating with healthcare providers, developing care plans, and documenting accurately. The RN also provides exceptional customer service, anticipates and meets consumer needs, treats consumers and colleagues with dignity and respect, and works with colleagues to meet quality and performance standards. This is a part-time, onsite role at 600 Courtland Street in Orlando, Florida; it is not remote. Candidates must reside within 50 miles of the Courtland office. Training and scheduled shifts take place onsite. The schedule is three 10-hour shifts between 7 a.m. and 9:30 p.m., on weekday evenings and weekends; schedules and hours may change based on operational needs. Candidates must disclose current employment and scheduled work hours. A BSN is preferred at hire; employees hired without one must obtain it within two years of employment.

Requirements

Associate’s degree in Nursing.
At least 2 years of clinical nursing experience.
Registered Nurse (RN) license.
Basic Life Support (BLS) certification.
Personal commitment to AdventHealth’s mission and values.
Strong attention to detail and ability to take initiative to resolve inquiries and issues.
Demonstrated commitment to promoting and providing excellent customer service.
Interpersonal, customer relations, and communication skills, including patience when interacting with consumers and colleagues.
Desire to continuously learn, improve service delivery, and work in a team environment.
Ability to listen and document notes simultaneously.
High energy and a positive attitude.
Ability to adapt quickly to change and balance multiple priorities in a fast-paced environment.
Regular, consistent, and punctual attendance.
Effective oral and written communication in English.
Typing speed of at least 45 words per minute.
Proficiency in Microsoft Suite programs and Adobe.
Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems.
Ability to reside within 50 miles of the Courtland office and complete training and scheduled shifts onsite.
Candidates must disclose current employment and scheduled work hours.

Nice To Haves

Bachelor’s degree in Nursing (BSN); employees hired without a BSN must obtain one within two years of employment.
At least 1 year of virtual care monitoring or care experience.
Bilingual in English and Spanish.

Responsibilities

Maintain working knowledge of service offerings, workflows, and required technologies.
Respond courteously and provide excellent customer service to consumers, clinic staff, physicians, colleagues, and leaders.
Work with staff and supervisors to achieve established performance metrics.
Maintain knowledge of services and AdventHealth offerings to direct inquiries outside the service’s scope appropriately.
Provide virtual clinical care within the nursing scope of practice and demonstrate excellent customer-care skills.
Use critical thinking and decisive judgment to triage symptomatic consumers according to scope of practice.
Elicit callers’ questions, concerns, and relevant information to assess symptoms, determine acuity, identify an appropriate algorithm or protocol, and develop patient care plans and follow-up.
Provide professional advice, education, and options based on assessments, established algorithms or protocols, and clinical judgment; escalate interactions to emergency response services when appropriate.
Refer consumers to healthcare providers and community resources when appropriate, and assist with follow-up or appointment scheduling as needed.
Use appropriate escalation procedures when issues arise.
Follow established workflows, scripts, and department greetings.
Document all interactions and consistently update consumer records in relevant technology systems.
Perform other duties as assigned.