Registered Nurse (Patient Access Center)

ROANOKE CHOWAN COMMUNITY HEALTH CENTER • Ahoskie, NC

5h • Onsite

About The Position

The Registered Nurse is a point of triage for emergent or ‘walk in’ patients, or telephoning patients. Coordinates flow of patients in provider suite based on established and walk in patient schedules. Systematically collects patient data and communicates to provider to establish plan of care. Delivers patient care and performs treatments and procedures in accordance with the agency’s established policy and procedures. Initiates and participates in patient teaching. Demonstrates sound clinical judgment. Communicates effectively, presenting positive and professional image in all interactions. Demonstrates a commitment to Roanoke Chowan Community Health center’s Mission and Vision. Demonstrates a commitment to ongoing self-development and quality improvement. Maintains a clean and safe environment. Participates in achievement of organizational goals. Some extended hours may be required for evening clinics and weekend. The Registered Nurse will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

A Patient Access Center (PAC) is a centralized team that manages patient entry points into care.
It typically handles:

Scheduling appointments across all clinic sites
Patient inquiries and call management
Registration and demographic updates
Insurance verification and eligibility
Care coordination and routing patients to appropriate services

The goal of a PAC is to improve access, streamline operations, and create a consistent patient experience, while allowing clinical staff at the sites to focus more on direct patient care.

POPULATION SERVED: Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents, migrants and seasonal farmworkers, as well as, visitors of Hertford, Bertie, Northampton, Gates, Washington and surrounding counties, regardless of their ability to pay.

Requirements

• Requires a current valid license as a RN in the state of North Carolina
• Must demonstrate competencies in nursing practice and utilization of the nursing process.
• Must demonstrate the knowledge and skill necessary to provide clinical care.
• Must demonstrate knowledge of the principles of growth and development over the lifespan and possesses the ability to assess data reflective of the patient’s status, and interpret the appropriate information required to identify needs of the patient relative to his/her age and condition.
• Must have effective communication, initiative, problem-solving ability, accountability flexibility, stress management, and basic computer skills.
• Must be flexible and willing to work at different locations as needed.
• Must have computer skills.
• Must be able to work with all patient populations.
• Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality.
• Must be able to work independently, exercise appropriate decision-making skills, and function effectively on a team.
• Must be able to speak and communicate clearly and effectively.

Responsibilities

• Acts as point of triage for emergent or ‘walk in’ patients, or telephoning patients.
• Reviews data collection and assesses patient complaint and request for service.
• Evaluates provider schedule and determines appointment vacancies.
• Collaborates with provider or refers to Intake Guidelines to determine appropriate point of service.
• Conveys information and coordinates follow up action plans at request of provider.
• Coordinates flow of patients in provider suite based on established and walk in patient schedules.
• Systematically collects patient data and communicates to provider to establish plan of care.
• Delivers patient care and performs treatments and procedures in accordance with agency’s established policy and procedures.
• Delegates tasks to lab, nursing, and clerical staff judiciously.
• Responds appropriately to patient requests.
• Collaborates with all staff members to enhance positive patient outcomes.
• Makes empowered decisions in response to patient needs.
• Communicates effectively, presenting positive and professional image in all interactions.
• Assists in precepting new staff.
• Demonstrates a commitment to Mission and Vision.
• Respects the dignity and privacy of patients, physicians, visitors, and staff.
• Implements teamwork concepts in clinical practice.
• Adheres to organizational and departmental policies and procedures.
• Is flexible with scheduling to meet patient care needs.
• Demonstrates a commitment to ongoing self-development and quality improvement.
• Changes practice behavior as a result of CQI data.
• Participates in data collection and formulation of action plans per department CQI plan to influence positive patient outcomes.
• Maintains a clean and safe environment.
• Knowledgeable of and enforces RCCHC safety policies and workplace safety rules.
• Participates in achievement of organizational goals.
• Applies RCCHC mission and values to customer service and care delivery.
• Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation.

What This Job Offers

• Career Level: Mid Level