Patient Service Liaison - Access Center

Hartford Healthcare • Hartford, CT

2d • Onsite

About The Position

Hartford HealthCare is seeking a Patient Service Liaison to join its centralized call center, which supports patients with their scheduling needs via inbound and potentially outbound calls. The role is part of Hartford HealthCare Medical Group, one of New England's largest medical practices, offering primary care, urgent care, and over 30 specialties. The Patient Service Liaison's primary responsibility is to engage with patients to achieve first-call resolution for appointment scheduling, canceling, rescheduling, patient registration, and documentation, adhering to patient privacy and safety standards. This position involves handling an average of 50-70 calls per day in a typical 8-hour shift, with calls monitored for quality. The Access Center emphasizes compassion and high-level service to both patients and internal customers.

Requirements

• 1 Year Customer Service Experience required
• Typing, basic computer proficiency
• Strong customer service skills
• Excellent written and communication skills
• Critical thinking and multi-tasking skills
• Ability to collaborate and work effectively within a team environment

Nice To Haves

• High school diploma/GED equivalent OR a minimum of 2 years customer service experience
• EPIC experience
• Experience in the medical field
• Medical Terminology Training
• Multilingual

Responsibilities

• Engage in incoming or outbound calls
• Achieve first-call resolution for appointment scheduling, canceling, rescheduling, patient registration, and documentation
• Perform duties in accordance with patient privacy and safety standards
• Take an average of 50-70 calls per day in a typical 8-hour day
• Meet, exceed, and anticipate the needs of patients and team members
• Perform duties with a high level of compassion and service to patients and internal customers

Benefits

• Supportive environment to promote professional and interpersonal development and growth
• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!
• Competitive benefits program designed to ensure work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees