Patient Access Liaison - 5 Openings!

Glaukos Corporation•San Clemente, CA

14h•Remote

About The Position

As a Patient Access Liaison (PAL), you will be a trusted advocate and guide, helping patients overcome barriers to care so they can start and stay on their prescribed therapy. You’ll support patients every step of the way—navigating insurance, coordinating with specialty pharmacies, connecting them to financial resources, and ensuring treatment logistics run smoothly. In this role, you’ll blend compassion with expertise, creating a positive experience for patients and strong partnerships with healthcare providers, pharmacies, and internal teams. GLAUKOS has FIVE openings for compassionate, driven professionals to join us as Patient Access Liaisons in cities across the country.

Requirements

8+ years’ experience in patient access, reimbursement, case management, or healthcare navigation.
Strong knowledge of buy-and-bill or physician-administered therapies.
Proven skills in benefit verification, prior authorization, appeals, and payer reimbursement strategies (including CPT/HCPCS coding).
Proficiency with CRM platforms (Salesforce, PowerBI) and digital communication tools.
Understanding of HIPAA, FDA, OIG, and pharmacovigilance requirements.
Bachelor’s degree in nursing, public health, social work, healthcare administration, life sciences, or related field.
Prior Authorization Certified Specialist (PACS) credential required.
Demonstrated empathy, cultural sensitivity, problem-solving ability, and teamwork skills.
25-50% travel.

Nice To Haves

Experience in pharma/biotech/specialty pharmacy/HCP setting.
Experience in rare disease or ophthalmology; ability to support bilateral treatment planning.
Bilingual abilities.
Advanced degree or certification.

Responsibilities

Build trust with patients through respectful, empathetic, and culturally sensitive communication.
Educate patients on insurance, pharmacy coordination, treatment logistics, and available support programs.
Help patients feel confident communicating with healthcare providers, pharmacies, and insurers.
Complete and interpret benefit verifications for coverage, cost-share, and prior authorization needs.
Resolve insurance challenges, including exclusions, exceptions, and appeals.
Share payer insights with internal teams to improve processes and remove access barriers.
Educate patients on specialty pharmacy processes and expectations.
Troubleshoot shipment delays, formulary exceptions, and other access issues.
Guide patients through copay and patient assistance program enrollment.
Partner with Reimbursement Liaisons to resolve complex financial challenges.
Collaborate with healthcare providers and sites of care to schedule treatments and prepare patients.
Support patients throughout the treatment journey, ensuring smooth transitions between steps.
Record all patient interactions in the CRM system according to SOPs and regulations.
Meet quality, responsiveness, and patient satisfaction goals while maintaining HIPAA and regulatory compliance.