PATIENT ACCESS NURSE

Avow Hospice•Naples, FL

22h•Onsite

About The Position

This position is on our Patient Access (Admissions Team) and is based in Collier County. The Patient Access Nurse coordinates and completes the referral and admission process to ensure patients smoothly transition to hospice services. The role involves routinely meeting individual and departmental goals, maintaining relationships with referral sources, providing accurate information on Avow services and hospice benefits, and obtaining necessary documentation. The nurse assesses patient/family physical and emotional needs, completes comprehensive assessments, provides emotional support and education, and performs patient care as needed. The role also includes coordinating hospital discharges, assessing needs for medical supplies, medications, and durable medical equipment, and handling insurance information and billing procedures. Documentation in the EMR at point of care and collaboration with Patient Access Specialists are also key aspects.

Requirements

Associate degree required; Graduate from accredited school of nursing.
Valid driver’s license
Florida Registered Nurse License
CPR certification
Strong computer skills including database software and general knowledge of e-mail/Outlook.
Ability to work and document within an electronic medical record.
Effective communication skills of reading, writing, and speaking in English.
Math skills including addition, subtraction, multiplication, division, and percentages/fractions.
Demonstrate competency in each of Avow’s core values: Innovation, Integrity, Collaboration, Celebration, Education.

Nice To Haves

Bachelor's degree (B.A.) from four-year college or university preferred.
CHPN preferred, required within two years of hire or 1 year after transfer into position.

Responsibilities

Routinely meets individual goals, and assists the team in meeting departmental goals set by the Director of Business Development.
Notifies referral sources of changes in processes or procedures.
Meets with physicians and healthcare facilities routinely to maintain open communications.
Develops and maintains good working relationships with physicians, hospital and nursing home staff and other referring agencies.
Provides accurate information on Avow services and hospice benefits.
Obtains appropriate documentation from referring physicians.
Assesses the physical and emotional needs of the patient/family and provides the framework from which the comprehensive care plan is developed.
Completes comprehensive assessment of patient/family needs at the time of admission.
Provides emotional support for the patient/family during the referral process.
Identifies patient/family educational needs and develops a teaching plan as needed.
Provides patient care as needed including catheter insertion, wound care, personal care.
Coordinates the hospital discharges as needed to support the clinical liaisons.
Assesses the need for medical supplies, medications and durable medical equipment.
Obtains health insurance and Medicare/Medicaid information.
Submits to Billing Specialist for verification.
Reviews billing procedure with patient/family prior to admit and answers related questions.
Initiates process and documentation of the physician certification of terminal illness.
Completes documentation in the EMR at point of care.
Communicates with the Patient Access Specialists to keep them updated on who is admitted and their availability.
Collaborates/communicates any special needs/situations within the family, home environment.
Maintains a documented tickler file to follow up with all prospective clients that are not admitted.
Is available for holiday, on-call, weekend, illness and vacation coverage as needed.
Performs other duties as assigned by the Patient Access Manager or designee.