Registered Nurse Team Leader, OR - Variable Shifts

Mercyhealth•Janesville, WI

11d

About The Position

The Nursing Team Leader oversees the daily operations and staffing of an assigned nursing unit during their shift, including 24/7 unit coverage. The role provides direct patient care approximately 40% of the time while ensuring high-quality care and an exceptional patient experience in alignment with Mercyhealth’s mission, vision, values, and philosophy. The Team Leader coordinates nursing care, maintains clinical expertise, supports staff recruitment and onboarding, and trains, coaches, and mentors staff. The role also provides input on performance evaluations and corrective actions. Shifts may include weekends and holidays, and other duties may be assigned. The position works with general supervision and regularly supervises and manages others in the performance of their positions.

Requirements

Graduate of an accredited nursing program.
BSN, or an agreement upon hire to enroll in an accredited BSN Completion Program.
Licensed as an RN in the state of practice.
Approved CPR certification within 90 days.
Strong problem-solving abilities in complex situations.
Excellent interpersonal, communication, and conflict-resolution skills; strong verbal communication and listening skills, including the ability to interpret concerns.
Ability to build relationships and maintain strong physician relationships.
Patient-focused commitment to quality, safety, and customer service.
Knowledge of accreditation and certification requirements and standards for areas of responsibility.
Ability to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Demonstrated ability to develop and mentor staff and colleagues.
May require specific years of applicable experience to qualify, per department guidelines.
A color-blindness test may be required, per department guidelines.
For employees hired before the applicable dates—before January 1, 2014, in Winnebago County, or before September 1, 2014, in Rock, Walworth, and McHenry Counties—an ADN is sufficient.

Nice To Haves

Additional certifications may be required depending on the unit: ACLS, PALS, PEARS, or NRP.

Responsibilities

Oversee daily operations and staffing of an assigned nursing unit during the shift, including 24/7 unit coverage.
Provide direct patient care approximately 40% of the time and coordinate nursing care.
Maintain clinical expertise and support high-quality care, patient safety, and an exceptional patient experience.
Participate in staff selection, evaluation, orientation, continued education and development, competency evaluation, and scheduling based on patient acuity.
Support and partner with the Manager/Clinical Leader to align staff knowledge, skills, and behaviors with unit goals.
Support staff recruitment and onboarding; train, coach, and mentor staff and colleagues; and provide input on performance evaluations and corrective actions.
Work within budget and productivity targets and support organizational objectives.
Be accountable for patient satisfaction action plans and targets, including PressGaney and HCAHPS.
Support process improvement in operations, quality, and organizational change.
Participate in hospital and department committees and unit or department performance improvement activities, which may include shared governance.
Model professional behavior and accountability, and coach staff on Critical Moments of Service Standards and service recovery.
Use critical thinking regarding patient safety and patient experience and escalate concerns through the appropriate chain of command.
Support the professional nurse continuum and nursing clinical ladder for RNs (CARE).