Registered Nurse RN House Supervisor

Banner Health•Glendale, AZ

5d•Onsite

About The Position

The Registered Nurse House Supervisor provides administrative supervision of campus workflow, resource utilization, and operations for clinical and non-clinical departments during the assigned shift. The role responds to facility emergencies, initiates disaster notification processes, facilitates patient placement, and communicates with media. Clinical Care Operations oversees patient management activities including bed assignment, unit staffing, house supervision, emergency preparedness, patient transports, dispatch, and data analysis. The House Supervisor supports effective patient care and throughput, staff and physician satisfaction, and coordination among campus departments. The position is part of a leadership environment focused on teamwork, accountability, staff growth, mentoring, and an excellent customer experience. This is a full-time day position with a shift start time between 9:00 a.m. and 9:30 a.m., ending at 9:00 p.m. Weekend and holiday rotation is required. A self-scheduling tool is available for shift and weekend coverage.

Requirements

BSN or MSN required for new hires to this position after May 1, 2018. Incumbents in the position as of that date must have a strong knowledge of nursing and/or healthcare operations, normally obtained through a bachelor's degree in nursing, healthcare, or a related field.
Current RN license in the state of practice.
ACLS certification; not required for incumbents working in a Behavioral Health Hospital setting.
PALS certification may be required depending on facility assignment.
Strong knowledge and understanding of clinical care, normally demonstrated through 3 years of experience in an acute care setting.
Excellent demonstrated verbal and written communication, negotiation, problem-solving, and conflict-resolution skills.
High-level and critical decision-making ability.
Comprehension of laws, policies, procedures, standards, and practices.
Ability to be effective in matrix management.
For employees in specified Arizona behavioral health settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Assess staffing effectiveness and patient throughput, ensuring staffing levels, competencies, and skill mix align with census, acuity, and responsible use of the labor budget.
Respond to and assess codes and other crisis situations, implement response plans, evaluate outcomes, and use the appropriate chain of command.
Serve as a professional resource to patients, families, physicians, and staff by prioritizing, mediating, and resolving concerns; interpret organizational policies and facilitate patient-centered care.
Interpret and ensure compliance with business entity policies, procedures, and regulatory requirements; provide expertise and serve as a resource to committees and departments.
Support continuous quality improvement.
Provide leadership through coaching, performance evaluations, corrective actions, and development opportunities; serve as a role model and encourage staff development.
May participate in staff selection, orientation, onboarding, and retention.
Identify and use appropriate resources to resolve problems and facilitate facility operations, particularly during off-hours.
Coordinate with internal customers—including nursing management and staff, medical staff, and other healthcare personnel—to integrate services, improve patient care, support effective communication, and facilitate clinical and business decision-making.
Address patient-care matters with patients, families, and physicians, and engage with accrediting, government, and community agencies regarding compliance with laws and regulations.
Facilitate patient placement and communicate with media during assigned operations.
Initiate disaster notification processes and respond to facility emergency situations.