Registered Nurse - Referral Clinical Coordinator

Veterans Health Administration•Sioux Falls, SD

2d•Onsite

About The Position

The Referral Clinical Coordinator Registered Nurse works with the Community Care team at the Sioux Falls VA Health Care System to help Veterans access timely, appropriate care through community providers. The role bridges VA and community health care services by coordinating referrals and episodic care, managing complex care needs, and supporting continuity of care and positive health outcomes. The nurse collaborates with VA clinicians, community providers, and interdisciplinary teams, advocates for Veterans and their families, and helps Veterans make informed health care decisions. The position also supports chronic disease management, uses clinical triage technology and nursing judgment to assess and prioritize referral needs, and contributes to quality improvement and efficient, cost-effective use of health care resources. The role operates within the VA Midwest Health Care Network’s Whole Health System, which aims to empower Veterans to take charge of their health and well-being through personalized health plans, healing relationships and environments, and connections to their communities. The work supports the Veterans Health Administration mission to provide exceptional health care that improves Veterans’ health and well-being. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is not available, and the position is not virtual. Permanent change of station is not authorized. A pre-employment physical evaluation is required. The role is in the Excepted Service and does not confer competitive status.

Requirements

Proficiency in basic written and spoken English.
Graduation from an appropriately accredited school of professional nursing, subject to the stated provisions for nursing bridge-program candidates and graduates of foreign nursing schools.
Current, full, active, and unrestricted professional nurse registration in a U.S. State, Territory, or Commonwealth, or the District of Columbia, subject to the Graduate Nurse Technician exception described in the announcement.
Meet the education, experience, and dimension criteria for the grade and level of appointment. The listed grade pathways include qualifying nursing degrees and, depending on grade, professional or specialized nursing experience.
U.S. citizenship, except that non-citizens may be appointed when qualified citizens cannot be recruited in accordance with VA policy.
Applicants tentatively selected for a testing-designated position must undergo urinalysis for illegal drug use; refusal results in denial of employment.
Selective Service registration is required for males born after December 31, 1959.
Subject to background and security investigation and completion of the online onboarding process.
Provide acceptable identification for pre-employment requirements; effective May 7, 2025, a non-REAL-ID-compliant driver's license or state identification card cannot be used as acceptable identification.
Pass a pre-employment physical evaluation.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
May be required to serve a probationary period.
Complete application requirements in the announcement’s Required Documents section.

Nice To Haves

Three to five years of case management or care coordination experience preferred.
Three to five years of medical-surgical experience preferred.

Responsibilities

Coordinate community care referrals and episodic health care services to support timely access to appropriate treatment from community providers.
Manage complex care needs through clinical assessment, case management, and coordination of services that promote continuity of care and positive health outcomes.
Collaborate with VA clinicians, community providers, and interdisciplinary teams to support communication, treatment planning, and coordinated care delivery.
Advocate for Veterans and their families by clarifying treatment options, addressing barriers to care, and supporting informed health care decisions.
Facilitate transitions between community providers and VA services, maintaining continuity of care and connections with VA health care teams.
Use clinical triage technology and nursing judgment to evaluate referral needs, prioritize services, and support timely access to care.
Coordinate services and engage Veterans in care planning to support chronic disease management.
Participate in quality improvement initiatives and evaluate health care resources to improve referral processes, care coordination, and efficient, cost-effective services.

Benefits

Competitive salary, regular salary increases, and potential performance awards.
Paid time off, including annual leave, sick leave, and paid Federal holidays; the announcement describes 50 days of paid time off per year in one section.
Federal pension and a Thrift Savings Plan (TSP) with agency contributions and matching, subject to eligibility and plan terms.
Federal health, vision, dental, term life, and long-term care insurance options.
Twelve weeks of paid parental leave.
Military leave and disabled Veteran leave.
Premium pay opportunities, including overtime, Saturday, Sunday, holiday, on-call, and night work.
Incentive awards and non-monetary recognition.
Child care subsidies.
Employee Assistance Program.
Wellness and physical fitness programs.
Transit subsidies.
Continuing education opportunities.
Leave sharing program.
Career growth and recognition opportunities.
VA Nurse Locality Pay System and special rates, including potential performance-based or accelerated increases.