Referral Coordinator Registered Nurse Navigator

Veterans Health Administration • Hampton, VA

1d • Hybrid

About The Position

The Hampton VA Medical Center is a teaching facility serving Eastern Virginia and Northeastern North Carolina. The main campus is in Hampton, Virginia, with four community-based outpatient clinics in Chesapeake, Portsmouth, and Virginia Beach, Virginia, and Elizabeth City, North Carolina. The medical center provides primary care, acute inpatient and psychiatric care, chronic spinal cord injury care, a 169-bed domiciliary, and long-term Community Living Center and Hospice Care Unit services.

The Referral Coordinator Registered Nurse Navigator coordinates comprehensive care for Veterans across the continuum. The position uses clinical expertise to triage and manage referrals, facilitate timely access to appropriate VA or community care, guide Veterans and providers through the consult process, and promote patient education, self-management, and satisfaction. The nurse also contributes to interdisciplinary quality improvement, evidence-based practice, research, and effective resource utilization.

This is a full-time position with a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. Ad hoc telework may be approved in accordance with VHA policy; the position is not virtual. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, subject to the stated provisions for bridge-program candidates and graduates of foreign nursing schools.
• Current, full, active, and unrestricted registered nurse licensure in a U.S. state, territory, commonwealth, or the District of Columbia, subject to the stated Graduate Nurse Technician exception.
• Meet the education and experience criteria for the assigned Nurse grade and level. Depending on grade, qualifying education may include an ADN or nursing diploma, BSN, MSN, a master's degree in a related field with a BSN, or a doctoral degree, with the specified professional or specialized nursing experience where applicable.
• U.S. citizenship is required unless qualified citizens cannot be recruited under VA policy.
• Selected applicants must complete required pre-employment screening and onboarding, including a background/security investigation, a pre-employment physical evaluation, and drug testing if selected for a testing-designated position.
• Participation in the seasonal influenza vaccination program is required for VA health care personnel; annual Employee Health requirements, including TB screening or testing, are also required.
• Must be able to meet the physical demands of the position, adapt to changing patient needs, and work effectively in stressful situations with maturity, flexibility, and sound judgment.
• Male applicants born after December 31, 1959, must be registered with Selective Service.
• Complete all application requirements specified in the announcement.

Nice To Haves

• Two or more years of registered nurse experience in an inpatient setting.

Responsibilities

• Perform or supervise all elements of the nursing process, including assessment, diagnosis, outcome identification, planning, implementation, and evaluation.
• Coordinate comprehensive Veteran care, emphasizing patient education, self-management, and customer satisfaction throughout the continuum of care.
• Receive, triage, and direct referrals using a national standardized triage tool in accordance with VHA standards and guidelines.
• Apply knowledge of internal referral processes, review criteria, utilization management standards, and community care regulations to support appropriate care throughout the consult process.
• Serve as a liaison between internal and external providers and guide Veterans through available VA and community care options.
• Support timely access to care, help Veterans make informed decisions, and ensure eligible Veterans are referred and scheduled appropriately.
• Triage incoming referrals, review care options, provide scheduling guidance, and assist Veterans and providers throughout the consult process.
• Collaborate with the Office of Integrated Veteran Care to triage Requests for Services, promote in-house access, and optimize VA resource utilization.
• Contribute nursing expertise to interdisciplinary teams and participate in quality improvement initiatives to enhance patient outcomes.
• Lead integration of evidence-based practice and research, assessing and evaluating patient outcomes to improve care quality and resource utilization.
• Use delegation of authority as appropriate and align high-quality care delivery with key performance indicators and business practice standards.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year: 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Traditional federal pension with five-year vesting and a federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree