RN - Registered Nurse Navigator Triage - Population Health

Geisinger • Work from home (Pennsylvania), PA

7d • Remote

About The Position

We’re working to create a national model for improving health. Today, we’re focused on bringing our region services that improve every facet of life to drive total health, inside and out. Through professional growth, quality improvement, and interdisciplinary collaboration, we’ve built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact. The RN Nurse Navigator Triage provides nursing triage services and health advice for patients over the phone and in person if applicable. Assesses and determines the patients’ acuity level and the need for medical support. Provides results and education related to diagnostic testing to ensure continuity and quality of care. Responsible for accurate, appropriate and timely telephone and electronic messaging. Provides protocol-driven clinical advice.

Requirements

• Graduate from Specialty Training Program-Nursing (Required)
• Licensed Registered Nurse (Pennsylvania) - RN_State of PennsylvaniaRN_State of Pennsylvania
• Basic Life Support Certification - Default Issuing BodyDefault Issuing Body
• Proficient computer skills.
• Proficient with Microsoft products such as Word, Excel, PowerPoint, SharePoint, Windows, & TEAMs.

Nice To Haves

• BSN preferred.
• 5yrs nursing experience preferred.
• ICU/ED experience preferred.
• Specialty certification preferred.
• Bachelor's Degree-Nursing (Preferred)
• Minimum of 5 years-Nursing (Preferred)

Responsibilities

• Performs a patient assessment via phone and documents patient chief complaint, patient reported symptoms, relevant history, and pharmacy and contact information using established protocols.
• Initiates and coordinates emergency treatment when necessary.
• Prioritizes incoming high priority telephone calls addressing urgent patient needs while reporting all pertinent information to the triage provider for decision making.
• Provides education to patients and families.
• Schedules, or facilitates scheduling of emergency appointments.
• Coordinates patient care and requests across departments, specialties and sites.
• Assists with orientation of new personnel to ensure that they are appropriately trained to support patients and providers.
• Executes and documents ongoing patient and customer communication, prioritizes communication to providers, and promptly responds to patient and customer needs.
• Reviews and reinforces instructions as directed by provider, to ensure patient's understanding of, and compliance with, treatment plan.
• Explains medical conditions.
• Manages patient concerns following documented clinical protocols with the goal of patient satisfaction while utilizing service recovery techniques.
• Ensures that all patient documentation is completed and routed in a timely manner.
• Suggests issues of improvement and offers solutions to the issues.
• Assists in coordination of care and services with external organizations including, but not limited to, insurance companies, home health, and other medical facilities.

Benefits

• Health, dental, and vision insurance
• Three medical plan choices, including expanded network options
• Pre-tax savings plans (FSA & HSA)
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with automatic Geisinger contributions
• Generous PTO that accrues quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program with financial incentives
• Family-friendly support: adoption/fertility assistance, parental leave, military leave, and Care.com membership
• Employee Assistance Program (EAP): mental health, legal guidance, childcare/eldercare referrals, and more
• Voluntary benefits: accident, critical illness, hospital indemnity, identity theft protection, pet insurance, and more
• healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level